Client Services Team Manager

2 days ago

Chermside, Australia Youi Pty Ltd Full time

**Client Services Team Manager**

**About the role**

As a Team Manager at Youi, you’ll lead a team of Client Services Advisors, empowering them to deliver exceptional service to both new and existing clients. Through your leadership, your team will listen closely to customers, understand their needs, and offer personalised insurance solutions. Each day will bring fresh challenges and exciting opportunities, ensuring your role at Youi is dynamic and rewarding.

This is your opportunity to shape something exciting and new. As part of a well-established company with ambitious growth plans, you'll help expand into Brisbane, joining teams that are already thriving on the Sunshine Coast.

We’re looking for leaders who are passionate about personal growth and developing others. You'll have the rare chance to build and shape the culture in our new contact centre from the ground up.

**Ways of working**

Join us in our brand-new, buzzing contact centre at Chermside for this exciting office-based role

You'll be on a rotating roster, working between 7.00am and 5:30pm, Monday to Friday, with one Saturday shift per month. As a bonus, you'll get the following Friday off as an RDO

**Key priorities**
- Lead and manage a team of up to 12, ensuring seamless onboarding and fostering a collaborative, motivated atmosphere.
- Oversee policy updates and amendments while driving your team to promote products and services to both new and existing clients.
- Cultivate a culture of active listening and tailored solutions to meet customer needs, and tackle challenges with your problem-solving skills to maintain smooth operations.
- Mentor and coach your team to support their professional growth and achieve sales and performance goals.
- Leverage your deep understanding of the Youi environment to deliver exceptional results.

**About you**
- Proven experience in leading teams effectively.
- Exceptional problem-solving skills with the ability to make swift, informed decisions.
- A passion for team development and a commitment to unlocking each member’s potential.
- Excellent communication and interpersonal skills.
- High level of accountability and integrity in all actions and decisions.

**How to apply**

Our Internal Talent Acquisition team exclusively manages all hiring processes, and we do not accept unsolicited resumes directed to hiring managers.

**About Youi**

At Youi, we believe in challenging to the status quo. We're not your typical insurance company - and that extends to how we sell insurance and hire our team. With over 1,800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.

We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that truly sets us apart.

Our company values - being dynamic, human-focused, awesome service, honest, and passionate - guide everything we do. We recognise and value the contributions of each team member to our culture and success.

At Youi, we're unafraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.

  • Client Services Advisor

    2 weeks ago

    Chermside, Australia Youi Pty Ltd Full time

    Join our team in Client Services, where you mission is to provide outstanding service to new and existing clients. This is an opportunity to be part of something special, based at our Chermside office. We are looking for driven individuals to deliver awesome customer service Youi is known for. Every day presents new challenges and opportunities, ensuring...

  • Client Care Representative

    5 days ago

    Chermside, Australia Sonova Full time

    Chermside, AustraliaClient Care Representative - Chermside **Love interacting with people and providing 5-star customer service?** **Want to make a difference in people’s lives?** **Looking for a role with purpose and potential?** - We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in...

  • Family Wellbeing Services North Team Leader

    7 days ago

    Chermside, Australia Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited Full time

    **Introduction**: About ATSICHS Brisbane ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and...

  • Ndis Cleaner

    1 week ago

    Chermside, Australia Adventure Team Full time

    Are you looking for a new job opportunity? Adventure Team is seeking an NDIS Cleaner to join our growing team in Brisbane with availability to start immediately. The role is initially 6 hours per week over 2-3 shifts initially. This would suit someone looking for additional hours from their current work, someone looking for limited hours, or somebody...

  • Youth Services Case Manager

    6 days ago

    Chermside, Australia Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited Full time

    **Introduction**: About ATSICHS Brisbane ATSICHS Brisbane is a not-for-profit community-owned health and human services organization delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and...

  • Client Care Representative

    1 week ago

    Chermside, Australia Sonova Full time

    Who we are In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced...

  • Local Service Manager

    2 weeks ago

    Chermside, Australia Blue Care Full time

    We are currently seeking a motivated and experienced Service Manager to lead our Older Persons team located at Chermside. You will have oversight responsibility, including providing support and leadership to the Older Persons Programs (Elder Abuse Prevention Unit, Senior's Enquiry Line and Time for Grandparents Programs). In this role you will ensure high...

  • Care Team Leader

    2 weeks ago

    Chermside, Australia HammondCare Full time

    **Provide professional, capable and aligned leadership for your team in support of HammondCare’s Mission and Mission in Action** - Permanent position with guaranteed hours and stability in our Home Care team - Maximise your take-home pay with NFP salary packaging - Enjoy a work-life balance with set shifts and hours **Care Team Manager - what's involved...

  • Customer Service Manager

    3 days ago

    Chermside, Australia Myer Full time

    **Job no**: 942461 **Work type**: Permanent / Full time **Location**: Chermside **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**. **Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re...

  • Service Delivery Manager

    2 weeks ago

    Chermside, Australia Me & My Support Full time

    We are seeking a Full Time Service Delivery Manager to join our growing team in Chermside, Brisbane! **About Me & My Support** Me & My Support is an expanding contemporary Disability Support Service that operates as a Registered NDIS Provider within the Brisbane, Gold Coast and Sunshine Region. Me & My Support aims to deliver person-centred support that...