Customer Service Manager

4 days ago

Sydney, Australia Integrated Portfolio Solutions Full time

**About Integrated**

Integrated’s unique combination of technology and service removes the burden of portfolio administration and reporting for Private Client businesses and Family Offices.

As a ‘whole-of-wealth’ non-custodial platform, Integrated enables its clients to retain an investment universe that is completely unconstrained by administration considerations.

**About the Role**

Reporting to the Head of Client Services, the main focus of this role will be to proactively service Integrated’s client base while constantly seeking opportunities for Integrated to make our clients roles easier through better training, product knowledge or new product/service opportunities.

**Main duties and responsibilities**

Core objectives include:

- Ownership and management of assigned client relationships.
- Provide direction and feedback to Account Managers and Onboarding team members on shared client accounts inclusive of day to day people management.
- Manage, motivate and develop Account Managers and Onboarding team members across shared client relationships.
- Work with Sales, Business Development, and Onboarding teams to ensure client satisfaction during and after client onboarding.
- Drive and own the resolution of issues and reporting of progress to the client.
- Identify opportunities to improve and enhance customer experience/product design.
- Work with the broader Client Service Team team to develop and deliver training/educational materials/experiences for regular client meetings.
- Participate in process development initiatives to increase efficiency.
- Establish and maintain relationships with other internal stakeholders and departments.

**About you**
- _**Great communication skills**:_the ability to communicate clearly and concisely**, **varying communication style depending upon the audience.
- _**Attention to detail**:_excellent attention to detail and written skills when communicating with others, both internally and externally.
- _**Teamwork in their DNA**:_ willingness to assist and support others as required and get on with team members.

**Job benefits and perks**

Located in the heart of the Sydney CBD's financial district, we pride ourselves on having a fun and dynamic company culture. We offer flexible working arrangements (work from home, flexible work times) and we have regular social events and learning sessions.

**Salary**: $70,000.00 - $90,000.00 per year

**Experience**:

- Financial services: 3 years (required)

Work Location: Hybrid remote in Sydney, NSW 2000

  • Customer Service Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)** **Grade**: Clerk 5/6 **Duration**: Multiple ongoing opportunities **Closing Date**: 9:59AM Monday 19 May 2025 **Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available. The Long Service Corporation (LSC) manages portable long service schemes for...

  • Customer Service Officer Lvl 1

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Support Officer - Building Commission NSW** **Grade**: 1/2 Clerk Grade **Salary range**: $75,728 - $82,329 + superannuation and leave loading **Duration**: Temporary up to November 2025 **Applications Close**:Tuesday, 15th July 2025 **Location**: Parramatta **About the team** This role is an exciting opportunity to work within the Plumbing...

  • IT Service Management Analyst

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **IT Service Management Analyst** **Clerk Grade: 7/8, base salary starting at $110,266 - $122,058 plus superannuation** **Employment Type: Ongoing, full-time opportunity** **Office requirement: Attendance in the office 2 days per week, 4PSQ (Parramatta) will be the primary office** **This role sits within the GSS Division in the Service design and CSI...

  • Manager Dispute Services

    1 week ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Manager, Dispute Services - Grade 11/12** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for a Manager, Dispute Services to join the Medical Services team! **Benefits**: - Fulltime ongoing role based in Sydney CBD - Grade 11/12; Salary package ranging from $134,411 - $155,445 per annum plus...

  • Assistant Advisor, Customer Support

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Assistant Advisor, Customer Support, Ongoing opportunity based in Sydney or Gosford + hybrid working options** - Assistant Advisor, Customer Support - Ongoing Full Time (35 hours/week) - Clerk Grade 5/6: $97,027 - $107,059+ super - Location: Gosford or Sydney - This is a hybrid opportunity and attendance in a SIRA based office will be required minimum 2...

  • Senior Advisor, Customer Insights

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 per year

    Senior Advisor, Customer Insights (Grade 9/10) NSW Government Digital Channels teamTemporary role to September 2026Sydney - McKell office and hybrid work optionThis is an exciting temporary opportunity for the position of Senior Advisor, Customer Insights, NSW Government Digital Channels team.The NSW Government Digital Channels team is looking for an...

  • Senior Customer Experience Advisor

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Experience Management | Government Technology Platforms (GTP) Role Type:12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464–$142,665 + 12% super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP) which provides NSW government...

  • Senior Customer Experience Advisor

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Customer Experience Advisor - Experience Management | Government Technology Platforms (GTP) Role Type: 12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464-$142,665 + super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP)...

  • Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $84,659 - $92,701 per year

    TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave loadingEmployment Type: Talent Pool. Successful candidates will be placed in Talent Pool for 18 months for future opportunities Location: Parramatta CBD/Orange NSW with access to hybrid work arrangements Application Closing: Monday, 15th September 2025 [9:59am]...

  • Customer Case Officer

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    Clerk Grade: 5/6 Employment Type: Temporary 6 to 12 months, with the possibility of extension Office based role in Parramatta This role sits within the NSW Small Business Commission Division in the Customer Experience team **About the team** The Small Business Commission is an independent authority which: - Provides a central point of contact for small...