Community Services Manager

**The role**

The Community Services Manager (CSM) provides leadership, direction and operational business management across a varied and diverse portfolio spanning Community, Disability, Children and Family, Mental Health and Youth Service areas.

Primarily based in Newcastle, however, the successful applicant will be required to undertake regular stints working from other locations across the Samaritans service footprint including; Central Coast, Hunter and Mid North Coast.

The CSM is responsible for the management and service delivery of a range of services, which include child wellbeing and child protection services.

**Why work for us?**

Our team are the heart of what we do here at Samaritans. As a part of the Samaritans team, you have access to the following great benefits:

- 14 weeks paid maternity leave or 3 weeks paid parental pay. + Super Contributions after 12 months
- Salary Packaging on a range of everyday living expenses (Mortgage, Rent and Bills), up to $611/fortnight
- Up to 40% on school enrolment fees at any of our Newcastle Anglican schools
- Meals & Entertainment Salary packaging up to $2,650
- Access to Fitness Passport (over 300+gyms)
- Free access to our corporate Employee Assistance Program
- Flexible working options (including compressed week, RDO’s, 9-day fortnights).
- Career and development opportunities

**About you**

This unique role would be suit a skilled and highly motivated individual who thrives on ongoing change and new challenges. The successful applicant will also need to demonstrate a track record of successful project management and delivering outcomes.

You will be expected to leverage the organisation wide visibility obtained through the role to improve practice and outcomes for People We Support across Samaritans business. You will also be responsible for overseeing day to day operations, this includes:

- Providing strong, supportive and consultative leadership and supervision for service team leaders and specialist clinicians
- Managing and supporting teams through transformational change
- Ensuring that services meet funding and legislative obligations
- Being accountable for finances including annual service budgets, staffing levels and resource allocation
- Promoting a culture of quality service provision and service excellence.

Essentials
- A graduate qualification in Social Welfare, Social Work, Psychology and/or commensurate experience
- Demonstrated successful track record in management of varied Human Services
- Demonstrated ability in consultation, service development, planning and project implementation
- Demonstrated ability to manage people, achieve appropriate outcomes and build and lead respectful and high functioning teams
- Proven written and oral skills of a high order
- Demonstrated ability to respond to complaints and critical incidents in a timely and professional manner.
- Experience in developing and managing budgets for a number of service types
- Ability to do rotational on call support.
- Current Drivers Licence, WWCC, NDISWC, First Aid Certificate

**Who we are?**

Newcastle Anglican is at the core of some of the most well-known businesses within Newcastle, Hunter, Central Coast & Mid North Coast organisations. Our service agencies include Anglican Care and Samaritans as well as Newcastle Anglican Schools Corporation and 54 Anglican parishes.

**Please include your cover letter addressing the essential criteria, and your resume.**

**Applications Close: When we find you**

**Samaritans promotes the safety, wellbeing and inclusion of all children and young people.