Digital Accessibility Manager

**You are a passionate digital accessibility specialist**
- **You are committed to providing the best digital experience for all customers**
- **Together we deliver digital innovation that enhances our customers’ financial wellbeing**

**We are hiring for multiple positions - Accessibility Manager and Senior Accessibility Manager**

**About us**

At CBA our goal is to deliver dignity by design. At the forefront of this mission is our Accessibility Team, ensuring that our digital platforms are inclusive and accessible to all, regardless of their abilities. Our team is part of the Retail Banking Services (RBS) Strategy Centre of Excellence (CoE) and sits within the award-winning Strategic Design Chapter. This chapter includes the Accessibility Practice, the Human Centred Design Practice, and the Experience Research Practice. Together, we collaborate to drive digital innovation and create user-centric solutions that make a real difference in people's lives.

**About the role**

As an Accessibility Manager, you will report to the Accessibility Chapter Lead and join a dedicated team of accessibility specialists.

Your role will be pivotal in enhancing the accessibility of our digital platforms, including the CommBank App, NetBank, CommBiz and other platforms. You'll work closely with UX and UI designers, product owners, engineers, and QA engineers across the retail and business banking digital portfolio to ensure our web and app interfaces are seamless and accessible.

This position offers unique challenges and a diverse range of projects, providing you with exposure to various teams and initiatives across the retail bank. If you live the values and demonstrate the people and digital capabilities we can offer great opportunities for progression.

**What will your day look like?**
- Work with digital squads to review designs, define accessibility build requirements, perform conformance testing and provide accessibility sign off
- Provide support for a variety of digital experiences including websites, native mobile apps, and payment hardware
- Develop resources to support and uplift the digital accessibility capability of our people
- Contribute to the delivery of strategic digital accessibility initiatives in RBS and Business Banking
- Contribute to the delivery of strategic organisation-wide digital accessibility initiatives
- Share and standardise accessibility knowledge and techniques with the Accessibility Team
- Present about digital accessibility to a range of internal audiences across different forums
- Respond to ad hoc digital accessibility queries

**What will you bring?**
- For the **Accessibility Manager **position you will bring proven experience in digital accessibility working directly with design, technical and business roles
- For the **Senior Accessibility Manager **position you will bring years of experience in digital accessibility working directly with design, technical and business roles
- Extensive experience using assistive technologies and adaptive strategies across PC, Mac, iPhone and Android devices
- Deep knowledge of the Web Content Accessibility Guidelines (WCAG) v2.2 and WAI-ARIA markup
- Experience using accessibility testing tools
- The knack for explaining digital accessibility to any audience in plain language
- The ability to diagnose code-level website and mobile app accessibility issues and give detailed recommendations
- A strong understanding of the different accessibility features and limitations across web and native mobile platforms
- Confidence and ability to work independently and autonomously
- Proactive approach and a clear, adaptable communication style
- Experience working in large and complex organisations (preferred but not required)

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Advertising End Date: 30/10/2024