Service Receptionist

1 week ago

Pennant Hills, Australia Alto Group Full time

Pennant Hills Toyota is part of the Alto Group, a family-owned and operated organisation with over 600 employees, which has been serving the motoring needs of the local community for over 65 Years.

We're currently looking for a motivated and enthusiastic Service Receptionist to join our team at Pennant Hills to look after our guests in our Panel and Body Shop Department.

Are you a front of house champion who loves speaking with people? If you are customer focused, hardworking and have a desire to help our customers then we want to hear from you

You will be responsible for answering phones, making service bookings, filing, provide updates to our customers, liaising with Insurance companies, processing invoices and payments, general administration duties and completing documentation all while delivering exceptional customer service.

Responsibilities Include but are not limited to:

- Assisting customers with their panel/body shop enquiries
- Answering phone calls for service
- Working closely with the Panel Shop Manager and our workshop team
- Follow up on Panel Shop bookings.
- Provide work updates to our customers and insurance companies.
- Liaising with our customers, suppliers, and internal teams
- Assisting the Panel Shop Manager with Administration

Ideally, you'll have experience in a dealership service department, a drive to help every customer to the best of your ability. Working in our dynamic service team, you'll need excellent customer service and problem-solving abilities. Previous experience within the panel industry will be highly regarded.

As the direct contact between our guests and our panel workshop teams, it's important that you have top communication skills and an approachable manner with a can do attitude.

If your excited about working with the Toyota Brand, looking for a change then we would love to hear from you.

What we can offer you:

- A competitive remuneration package, commensurate with skill set and experience.
- Ongoing manufacturer training
- A supportive and friendly work environment
- Career advancement opportunities within the Alto Group
- The chance to work with our reputable Alto Group service team.

We're looking for enthusiastic and motivated people to join our team. If you think you have what it takes, then APPLY NOW

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