Bakery Foh Supervisor in Strathpine Qld

5 days ago

Strathpine Centre, Australia Grande Bakery Full time

Grande Bakery is opening a new flagship store in Strathpine Centre and we are on the lookout for a Front of House Supervisor to lead the entire front of house team in delivering an outstanding bakery cafe experience.

**Key Responsibilities**

Customer Service:

- Ensure all guests receive a warm, welcoming, and efficient service.
- Resolve customer complaints promptly and professionally.
- Monitor presentation of displays and maintain a clean, appealing front-of-house area

Team Supervision:

- Lead, train, and schedule FOH staff (cashiers, servers, baristas).
- Provide on-the-job support, coaching, and performance feedback.
- Delegate daily tasks and ensure responsibilities are carried out efficiently.

Operations:

- Oversee POS systems, handle cash, and reconcile tills.
- Ensure compliance with health, safety, and hygiene regulations.
- Manage inventory of front-of-house supplies and communicate restocking needs.

Collaboration:

- Liaise with kitchen/back-of-house staff to ensure order accuracy and timely service.
- Communicate daily specials, product updates, or changes to staff and customers

Reporting:

- Report any maintenance or operational issues to management.
- Track FOH sales trends and provide input on improving efficiency or customer experience.

**Key Skills & Qualifications**
- Strong interpersonal and leadership skills.
- Previous experience in customer service, preferably in a bakery or café.
- Ability to handle a fast-paced environment and prioritize tasks.
- Familiarity with POS systems and basic financial procedures.
- Food safety certification (may be required).
- Excellent problem-solving and communication abilities.

**Typical Schedule**
- 7:00am - 2:00pm weekdays. Weekends and holidays may be required.
- Generally aligned with bakery operating hours (e.g., 7:30 AM - 5:30 PM or similar).

**Job Types**: Full-time, Casual

Pay: $50,345.59 - $81,893.21 per year

**Benefits**:

- Employee discount
- Professional development assistance
- Salary packaging
- Travel reimbursement

Work Location: In person

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