Guest Services Agent Part Time

1 week ago

Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

**Your day-to-day**

Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave.

Perform check in and check out duties, take and manage guest bookings and maximise up-selling opportunities.

Ensure the daily checklist and reporting is accurate. This will ensure our overnight team can perform their role

Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns, whether over the phone or face to face

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy

Be a capable and confident concierge. Make sure you are aware of local events, and are armed with your own personal experiences

Your role will double as a porter and valet, so be ready to assist guests with their luggage and transport requirements; as well as park guests’ cars while practicing safe driving techniques

Champion the identification and reporting of hazards, and evaluate risks associated with them, and design and implementation of hazard control measures

Take pride in your shared workspace, and guest areas - keep it neat and tidy

**What we need from you**

Ideally you will have 1-year previous experience in a Front Office or Guest Services related role

Qualifications in Hotel Management and/or Hospitality related field preferred

Experience using Opera Property Management System is highly regarded

Literate and tech-savvy - You will need a good grasp of reading, writing, basic maths and computers

Articulate - A great communicator, you will be warm, welcoming and easy to talk to

Language - Fluent in local language; extra language skills would be great, but not essential

Savvy problem-solving skills that will turn potential issues into opportunities

Look smart - adhere to personal grooming and hygiene standards

Fitness - you’ll be on your feet most of the day with bending and kneeling. Sometimes you’ll need to lift, push and pull objects, such as luggage and parcels up to 23 kg - we have the equipment to support you

A team player, ability to work in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required

Flexibility to work a 24/7 rotating roster - nights, weekend and public holiday shifts are all part of the job

Hold a Current, open Australian drivers licence with clear driving record

You must meet the legal requirements to work in Australia

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Guest Service Agent

    3 days ago

    Greater Adelaide SA, Australia Hotel Indigo Full time

    At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Central Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo...

  • Guest Service Agent

    1 week ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time

    Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change. Eos by SkyCity is our award-winning luxury hotel amongst 10 restaurants and bars and a world-class casino all nestled in the heart of one of the world's most...

  • Guest Services Agent

    3 days ago

    Greater Adelaide SA, Australia Virgin Australia Full time

    **Work type**: Part Time**Location**: Adelaide**Job type**: Customer Service**Applications close**: **Guest Services Agent**: - Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. We go the extra mile, in the air and on the...

  • Guest Services Agent

    1 day ago

    Greater Adelaide SA, Australia Virgin Australia Full time

    **Work type**: Part Time**Location**: Adelaide**Job type**: Customer Service**Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia. We’re back (in a big way) and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. Our way. The Virgin...

  • Guest Service Agent

    1 day ago

    Greater Adelaide SA, Australia Hotel Indigo Full time

    At **Hotel Indigo**, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Central Markets, this is a hotel for locals and visitors alike. The first Hotel...

  • Guest Service Agent

    2 weeks ago

    Greater Adelaide SA, Australia SkyCity Entertainment Group Full time $45,000 - $60,000 per year

    Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change. Eos by SkyCity is our award-winning luxury hotel amongst 10 restaurants and bars and a world-class casino all nestled in the heart of one of the world's most...

  • Guest Service Agent

    2 weeks ago

    Greater Adelaide SA, Australia IHG Hotels & Resorts Full time $40,000 - $80,000 per year

    Guest Service AgentHotel Brand: InterContinentalLocation: Australia, South Australia, AdelaideHotel: Adelaide (ADLHA), North Terrace, 5000Job number: 149622If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. First impressions count. To get our guests' memorable experiences off to...

  • Guest Service Agent

    1 week ago

    Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

    Our brand-new hotel, Crowne Plaza Adelaide Mawson Lakes, boasts 155 contemporary rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces as well as a vibrant bar, and a restaurant, we’re set to become the go-to destination for both business and leisure travelers in Adelaide. The Front Desk is often the first point of...

  • Guest Service Agent

    2 weeks ago

    Greater Adelaide SA, Australia Jobs for Humanity Full time

    **Company Description** Company Name: USD 437 Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the...

  • Guest Service Agent

    2 weeks ago

    Greater Adelaide SA, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...