Hearing and Service Support Officer

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**VCAT**

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

Currently the busiest Tribunal in Australia, VCAT serves the community by resolving civil and administrative disputes and making decisions in human rights and guardianship cases. VCAT services a diverse range of Victorian disputes, from residential tenancy matters to complex building and property and human rights matters, which have a deep reach into the Victorian community and a direct impact on the economy, in particular, in planning, property, health and small business.

**About the Role**

Reporting to the Community Based Venue Manager, you will work as part of a small, dedicated team, providing customer service to VCAT users and support to VCAT Members in preparation for and during hearings.

The role will be primarily located onsite at the VCAT Bundoora Community Based Venue (CBV)but may be required to work from any VCAT location, including regional venues and/or CBD locations, as needed. The role will be responsible for:

- assisting useres with counter service enquiries, making referrals and recording file notes in the case maagement systems
- facilitating dispute resolution between parties in line with early resolution operating model
- managing hearings including in-person, virtual or hybrid, with a focus on directing parties, opening hearings, supporting Members, recording sessions, monitoring systems for updates and coordination of support and security services
- establish and maintain strong stakeholder relationships; both internally and externally
- identify and escalate building facilities or security matters to the CBV Manager

**_Note: this position is an onsite position_**

**About You**
- well-developed interpersonal skills, with the ability to engage with both internal and external stakeholders
- a strong customer service focus with a passion for delivering excellence
- initiative to identify service and process improvements to help shape the future of the Community Based Venues
- flexibility to adjust with competing demands

Previous experience within a court or tribunal environment will be highly desirable.

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.