Store Consultant

**“New Year, New You, New Time to Shine”**

**Multi-Facet Role with Customer Service, Administration and Operational Tasks**

**Permanent Part Time Role 4 Days a Week with No Nights, Sundays or Public Holidays**

Use your customer service skills, and vivacious personality to join our ever-growing team of Storage Consultants to help grow our business and put your stamp on the storage industry. Come join a large, national company where no 2 days are the same; where you can flourish and thrive as you start on your New Journey with National Storage. We will provide all on-the-job training, and help you become a Storage Guru

**About Us**:
Established in 2000, National Storage is one of Australia and New Zealand’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, we are looking for a** Part Time Store Consultant** to work at our Hawthorn centre.

**The Role**:
***Reporting into the Storage Manager, our Store Consultants are a vital role within our business, as they work closely with our customers to ensure a seamless service is provided. The role itself is a multi-faceted role of customer service, admin and operations. Located in Alderley this centre is an all-internal based centre - with a large mix of residential & commercial clientele. On a day-to-day basis some of the key daily duties would include:

- Your responsibilities include:_
- Work in a customer facing environment to deliver the ultimate customer experience by supporting our customers in making the best storage choice for their needs
- Maintaining & Cleaning of the Storage facilities.
- Having a strong focus on centre presentation and maintenance.
- Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis
- Assist in ensuring the Centre achieves its budgeted KPI goals
- Conduct centre tours and walk throughs which showcase our facilities
- Keep a keen eye on centre presentation, maintenance, and cleanliness to ensure our centres always represent our high standards
- Maximize sales conversion opportunities via various ports of communication
- Maintain a safe and secure centre by wearing appropriate safety gear, safe use of equipment, and following workplace health and safety procedures
- Complete arrears management steps to ensure accounts are kept up to update and offer solutions where feasible.
- Action general administration duties such as customer contracts, inventory, and insurance claims

**Skills and Experience**:

- Strong communication skills to build relationships with customers and stakeholders
- You have a motivated, proactive and positive attitude
- Customer service experience in a sales environment (desirable)
- Ability to work well in a team and autonomously
- Willingness to learn and grow with the business
- Driver’s license and car (desirable)
- Have strong administration skills
- Impeccable Attention to detail
- Driven by results & an eagerness to take ownership over your work
- Available to work 8AM-5PM Monday, Tuesday and Friday, 9AM-2PM Saturday

**Benefits**:

- Permanent role with no nights, Sundays or Public Holidays
- Rotating Roster with every second Saturday off
- Full Training Provided
- Supportive & Focused Team Culture
- Access to company benefits such as paid parental leave and well-being subsides
- Discounts available through a range of leading retailers
- Onsite car park or available parking close by
- Collaborative working environment with the opportunity to receive discretionary gift cards

This role would report to a Storage Manager, and you would be part of a team of Store Consultants. It also allows for career progression & growth, as the business expands.

**Join the team - APPLY NOW