Property Claims Team Leader

5 days ago

Melbourne City Centre, Australia Guild Group Full time

Job Number:
ELMO-00001186

Work type:
Full Time Permanent (F)

**Location**:
Melbourne (CBD)

Categories:
Claims

**Who are we?**

Guild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've been providing exceptional products, services, and unparalleled customer experiences driven by a genuine care for our clients' professional and financial well-being. With over 140 industry partnerships and 80,000 customers nationally, we are uniquely positioned to offer insurance our customers can depend on.

**Our employee experience**:
We thrive together at Guild Group. Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Group team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

**Your new role**:

- **Team Leadership & Development**:Lead, coach, and support the claims team through regular one-on-ones, feedback, and development planning to drive individual and team performance.
- **Performance & Workload Management**:Oversee team KPIs and workflow to ensure timely, high-quality claims outcomes, collaborating with specialist functions where needed.
- **Engagement & Culture**:Champion the Claims People Value Proposition, foster engagement, and act as a role model for company values and culture.
- **Training & Quality**:Partner with Quality Assurance to identify and address training needs across technical, systems, product, and soft skills.
- **Risk & Compliance**:Ensure compliance with all relevant regulations, policies, and mandatory training, with transparent reporting of issues and proactive resolution.
- **Stakeholder Engagement**:Build strong internal and external relationships, including providing feedback on supplier performance and supporting cross-functional collaboration.

**About you**:

- Proven team leadership experience, ideally within the general insurance sector.
- A natural leader who inspires others and creates a thriving team environment.
- Curious, solutions-focused, and driven by continuous learning and improvement.
- A supportive coach and change agent with a growth mindset.
- Deeply customer-focused, with genuine care for your team’s wellbeing and success.
- An exceptional communicator who builds trust and clarity at every level.

**What we offer?**
- Hybrid working arrangement (2 days in office, 3 days from home and every second Friday)
- A role that will provide you depth and breadth of experience you just can’t get in bigger organisations. You’ll be highly visible and so will the work you do as a leader.
- Participation in our annual short term incentive program
- Staff discounts and offers with leading retailers and an innovative Employee Assistance Programme
- Wellbeing initiatives, learning opportunities and purpose led businesses.

Guild Group is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and treat our people and clients with fairness, dignity, and respect.

**Advertised**: 22 Apr 2025 AUS Eastern Standard Time
**Applications close**: 06 May 2025 AUS Eastern Standard Time

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