Service Administrator

2 weeks ago

Underwood, Australia Add Staff Full time

Our client is a National industry leader providing their customers with exceptional electrical, telecommunications and AV Technology services across the commercial and industrial sectors.

Based in Brisbane's Southern Suburbs, their specialist team is passionate about deliver high quality solutions and building an industry leading reputation.

The QLD Service Division is currently seeking a highly motivated Service Administrator to join the team. Reporting directly to the General Manager QLD, this is a diverse position and best suited to an administrator with experience in the trades and services industry.

**Primary Objective**
The primary purpose of this position is to assist with the daily operations of the Commercial Service Department. You will be responsible for the coordination of works, data anagement and providing administrative support to service division to meet client requirements.

This is the ideal opportunity for someone who is a strong, confident communicator and enjoys operating in a fast paced working environment with an ever changing priority list.

Day to day responsibilities of this role will include:

- First point of contact for work requests from clients and Account Managers
- Use internal data management systems and CRMs to log job details, raise job orders, client invoicing, track expenses and inventory
- Allocation and distribution of works, maintaining open communication with all service technicians to ensure the successful completion of client requirements
- Coordinate maintenance activities into a logical work order sequence ensuring all information is logged through the relevant online client portals
- Perform administration support duties including maintenance of spreadsheet data, preparation of service reports, creating forms / templates for the Service Department
- Ad Hoc administrative assistance across the service business

**Benefits**
This is permanent, full time career opportunity with a leader in the industry. A standard week will see you working Monday to Friday, 38 hours per week. There is a competitive salary package on offer, holiday leave and standard employee benefits. Salary package will be negotiated based on experience.

Enjoy a positive working environment with an industry leader offering long-term career opportunity within an expanding organisation, offering career development.

You will also hold the following experience, skills and attributes:

- Previous working experience within Trades and Services industries
- Ability and confidence to communicate effectively with clients, management and service technicians
- Excellent organisation, time management and planning
- Good problem solving skills and strong sense of initiative
- Quick and accurate data entry skills
- High attention to detail is essential
- The ability to work under pressure and meet deadlines
- Must have strong Microsoft Office skills including Word, Excel and Outlook
- Ideally experience with CRM systems, invoicing and scheduling

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