Business Manager

Business Development Manager - NDIS Services

Location: Sydney, NSW (Hybrid / Field-Based Role)

Employment Type: Full-time, Permanent

Reports To: CEO / Director of Operations

About Care Me Well

Care Me Well is a leading NDIS-registered service provider dedicated to empowering people with disabilities through compassionate, person-centred care.

We deliver a wide range of services including Core Supports, Supported Independent Living (SIL), Short/Medium Term Accommodation (STA/MTA), and Community Participation across New South Wales.

As part of our continued growth, we are seeking a results-driven Business Development Manager to strengthen our presence in the NDIS sector, build meaningful referral partnerships, and drive participant growth across NSW.

About the Role

Reporting directly to the CEO/Director of Operations, the Business Development Manager (BDM) will play a pivotal role in expanding Care Me Well’s service reach.

You will focus on identifying new business opportunities, fostering community relationships, and increasing participant engagement across NSW.

This position suits a proactive professional with a strong understanding of the NDIS landscape and the ability to build trust, develop partnerships, and deliver measurable outcomes.

Key Responsibilities

Develop and execute strategic plans to expand participant intake and service reach across NSW.

Build, nurture, and maintain strong relationships with Support Coordinators, Plan Managers, LACs, community organisations, and hospitals.

Identify and secure new business opportunities aligned with company growth objectives.

Represent Care Me Well at community events, expos, and networking sessions to promote services and brand awareness.

Conduct market research and competitor analysis to guide marketing and growth strategies.

Prepare business proposals, service agreements, and tailored presentations for referrers and participant families.

Collaborate with intake and operations teams to ensure smooth onboarding and high-quality service delivery.

Provide regular progress reports to the CEO/Director of Operations on growth, referrals, and participant outcomes.

Ensure all engagement and marketing activities comply with NDIS Quality and Safeguards Commission requirements.

Support process improvement and service innovation initiatives.

Essential Criteria

Minimum 3 years’ experience in business development, stakeholder engagement, or participant intake within the NDIS or community services sector.

In-depth understanding of NDIS pricing, funding models, and compliance.

Proven success in building referral networks and achieving participant growth targets.

Excellent communication, negotiation, and interpersonal skills.

Strong time management skills with ability to work independently and meet deadlines.

Proficiency in CRM systems, data tracking, and reporting tools.

Current Driver Licence, Police Check, and NDIS Worker Screening Check (or ability to obtain).

Desirable

Tertiary qualifications in Business, Community Services, or Disability Support.

Established network of referral partners within the disability sector.

Experience in SIL, STA, MTA, or community-based supports.

What We Offer

Competitive salary with performance-based bonuses.

Direct collaboration with the CEO and senior management team.

Flexible working arrangements and travel allowances.

Supportive, inclusive, and purpose-driven culture.

Ongoing professional development and clear career progression pathways.

Performance Indicators

Growth in participant numbers and service revenue.

Number and quality of active referral partnerships.

Participant satisfaction and retention rates.

Compliance with NDIS standards and internal procedures.

Achievement of quarterly and annual growth targets.

How to Apply

If you’re passionate about making a real difference in people’s lives and ready to help drive Care Me Well’s next stage of growth, we’d love to hear from you

Pay: $75,000.00 - $95,000.00 per year

Work Location: In person