Training Lead

2 days ago

South Yarra, Australia Scanlan Theodore Full time

**About us**:
Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company.

An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations with a contemporary perspective. Refined aesthetics and continued innovation are reflected through every asset of the organisation, seasonal collections, customer experience and culture.

**Your opportunity**:
Scanlan Theodore are seeking an experienced **Training Lead** who will act as a brand ambassador, representing Scanlan Theodore to the highest standard for clients and as an example to the in-store retail teams. The purpose of this role is to build and promote efficacious client experiences through the training, development and mentoring of in-store retail team members.

Reporting directly to the Head of Retail this role is responsible for the preparation and execution of training programs for in-store teams, ensuring exceptional client experiences and creating a learning environment, which promotes positive employee experiences. The **Training Lead** will also be responsible for providing operational support in boutiques when required.

**How you will contribute**:

- Together with the Head of Retail, create training objectives which align with overarching organisational goals.
- Leading by example, being present on the shop floor and providing an exceptional client experience when in Boutiques.
- Develop, implement and conduct training and coaching with boutique teams, monitor results and measure against employee and business performance.
- Nurture a self-learning culture and ensure boutique teams incorporate learning with the flow of work.
- Build and maintain product knowledge, stay up to date with best sellers, new arrivals, and category information.
- Oversee and lead the onboarding of new retail team members, and support State and Boutique management with the ongoing in-store onboarding process.
- Produce digital training content to be used for online training purposes.
- Facilitate styling workshops in Boutiques for employees.
- Support with AP21 in Boutiques when required.
- Travel interstate at the direction of the Head of Retail to support training requirements when required.

**Who you are**:

- Previous experience in a similar role, ideally from a high-volume retail or service-based industry.
- Previous experience in roles where training and development was a strong part of the role.
- Demonstrated experience presenting content in different forums, including on-line and face to face training.
- Customer service-oriented attitude, motivated by the achievement of KPIs and targets.
- Bachelor's degree in management, fashion or a related field, or a Certificate in Training and Assessment or Professional Styling is desirable.

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets in which our business operates. We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements, and commitment to our values.

Prior to commencing employment in this position you will need to provide two references, full working rights and complete police check.

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