Customer Excellence Partner

5 days ago

Sydney, Australia Sandoz Full time

1886 We have more than 130 years of experience treating patients. Sandoz, a division of Novartis, is a global leader in generics and biosimilars and is committed to playing a leading role in improving access to medicines worldwide.
- The Customer Excellence Partner role is to provide an outstanding customer service experience for internal and external customers and support the Sandoz strategies and targets by processing retail sales orders and credit claims, responding to product queries and managing wholesaler order fulfilment.
- Your responsibilities include, but not limited to:
- Investigate and process all customer requests for Credit according to policy and agreed turnaround time.
- Receive and issue calls to provide customer resolution through personalized follow-up
- First point of contact for the sales force. Responsible for supporting sales representatives in processing orders or returns.
- Stock in Trade management: ensuring all wholesalers are holding ample stock levels by analyzing stock on hand and stock on order according to forecast
- Liaise with customers and Sandoz staff as required for policy or procedure updates, product back orders, price changes, new product launches.
- Maintain effective relationships with Sandoz Sales & Marketing teams, Quality Assurance, Medical Information, Supply Chain, Finance staff and 3PL warehouse teams to support the provision of excellent service.

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**
- What you’ll bring to the role:

- To be successful in this role, you will bring:
- Effectively manage their time and resources to ensure that work is completed efficiently
- Set high standards of performance for self and others. assuming responsibility and accountability for successfully completing assignments or tasks.
- Strong customer service experience
- Attention to details. Excellent communication skills
- Problem solving and a good team player
- Intermediate excel skills

Why Sandoz?
- 500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.
- How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
- We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying
- Imagine what you could do here at Sandoz**Division**
- SANDOZ

**Business Unit**
- Commercial OPS SIR SZ

**Country**
- Australia

**Work Location**
- Sydney

**Company/Legal Entity**
- AU Sandoz Pty ltd

**Functional Area**
- Sales

**Job Type**
- Full Time

**Employment Type**
- Regular

**Shift Work**
- No

**Early Talent**
- Yes

  • Customer Excellence Partner

    1 day ago

    Sydney, New South Wales, Australia Sandoz Australia & New Zealand Full time $60,000 - $90,000 per year

    Job DescriptionAbout the role:12-month fixed term parental leave cover opportunityPart-time opportunity, 3 days per weekThe Customer Excellence Partner role is to provide an outstanding customer service experience for internal and external customers and support the Sandoz strategies and targets by processing retail sales orders, and credit claims, responding...

  • Customer Excellence Partner

    23 hours ago

    Sydney, New South Wales, Australia Sandoz Full time $60,000 - $90,000 per year

    About the role:12-month fixed term parental leave cover opportunityPart-time opportunity, 3 days per weekThe Customer Excellence Partner role is to provide an outstanding customer service experience for internal and external customers and support the Sandoz strategies and targets by processing retail sales orders, and credit claims, responding to product...

  • ▷ Urgent Search: Customer Excellence Partner

    4 weeks ago

    Sydney, Australia Sandoz International GmbH Full time

    Overview 12-month fixed term parental leave cover opportunity The Customer Excellence Partner role is to provide an outstanding customer service experience for internal and external customers and support the Sandoz strategies and targets by processing retail sales orders, and credit claims, responding to product queries and managing wholesaler order...

  • Senior Customer Excellence Partner

    5 days ago

    Sydney, New South Wales, Australia Sandoz Full time $90,000 - $120,000 per year

    Your responsibilities include, but not limited to:Customer Experience Leadership: Champion customer excellence strategies, ensuring alignment with Sandoz's values and operational goals.Project Management: Lead or contribute to strategic projects focused on customer experience, digital transformation, and service innovation.Timely order management using...

  • Senior Customer Excellence Partner

    5 days ago

    Sydney, New South Wales, Australia Sandoz Australia & New Zealand Full time $90,000 - $120,000 per year

    Job DescriptionYour responsibilities include, but not limited to:Customer Experience Leadership: Champion customer excellence strategies, ensuring alignment with Sandoz's values and operational goals.Project Management: Lead or contribute to strategic projects focused on customer experience, digital transformation, and service innovation.Timely order...

  • Customer Partner

    2 weeks ago

    Sydney, Australia Versent Full time

    About the Team Our Growth team at Versent fuel our business growth, customer acquisition, retention and customer success. Here at Versent, we are embarking on our next phase of growth and are looking to hire a new Customer Partner to join our team, based in Sydney. This is a strategic sales role which will focus on a select few customers; and be responsible...

  • Customer Excellence Manager

    2 weeks ago

    Sydney, Australia Tyro Full time

    **Why work for us** We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture. Tyros are a highly collaborative mix of people. You will work closely with our awesome...

  • Customer Excellence Lead, Australia

    1 day ago

    Sydney, Australia BeiGene Full time

    About us BeiGene is a global oncology company that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a broad portfolio, we are expediting development of our diverse pipeline of novel therapeutics through our internal capabilities and collaborations. We are committed to radically...

  • Administration Officer

    1 day ago

    Sydney, Australia Talent Partner Australia Full time

    CBD location - Full time or Part time work option - Great team culture and supportive leadership team My client is an independent NSW Government licensed health services provider, who are passionate about shifting perspectives on health, wellbeing, and recovery in the workplace. With a company culture that is professional, supportive, and adaptable, you...

  • Head of Operational Excellence

    2 weeks ago

    Sydney, Australia Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...