Customer Communication Centre Specialist

4 days ago

Myaree, Australia Autoleague Full time

Competitive salary package with generous employee discounts and benefits.
- Comprehensive training programs and ongoing development opportunities
- A supportive and safe working environment

**About Us**:
**Melville Auto Hub** is the epitome of automotive excellence, proudly serving Volkswagen, Nissan, and LDV customers in Melville and beyond. As a dynamic and customer-centric organisation, we are committed to delivering exceptional service and creating memorable experiences for our valued clientele.

Join our passionate team and become a part of the hub of excellence at Melville Auto Hub

**Position Overview**:
We are currently seeking a vibrant and dedicated **Customer Call Centre Specialist** to join our team. As a Customer Call Centre Specialist at Melville Auto Hub, you'll be the voice of our dealership, providing outstanding service and support to our customers over the phone.

If you're a skilled communicator with a passion for delivering exceptional customer experiences, we want you on our team

**Key Responsibilities**:

- Handle inbound customer inquiries and service requests with professionalism and enthusiasm.
- Make outbound calls to follow up with customers regarding service appointments, and customer satisfaction surveys.
- Provide accurate information and assistance to customers regarding dealership services, promotions, and vehicle specifications.
- Schedule service appointments and coordinate with service advisors and technicians to ensure timely completion of customer requests.
- Maintain detailed and accurate records of customer interactions and service appointments in our database.
- Identify opportunities to upsell additional services or products to customers based on their needs and preferences.
- Collaborate closely with other departments to ensure seamless communication and customer satisfaction.

**Requirements**:

- Previous experience in a customer service or call centre role, preferably in the automotive industry, is advantageous.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Positive attitude and a passion for providing exceptional service to our customers.

**Benefits**:

- Competitive salary based on experience and qualifications.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for career growth and advancement within the organization.
- Ongoing training and development opportunities to enhance your skills.
- Employee discounts on vehicle purchases, parts, and services.
- A supportive and inclusive work environment where your contributions are valued and recognised.

**How to Apply**:
Ready to become a part of the hub of excellence at Melville Auto Hub? We want to hear from you Please submit your resume and a cover letter outlining your relevant experience and why you're excited about joining our team.

**Please note**: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion.

All shortlisted applicants will be required to undertake a pre-employment check, including police and medical checks.

**Join us at Melville Auto Hub, where every call is an opportunity to create memorable experiences for our customers

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