Client Support Officer

**Suitably rewarded with an attractive Salary Packaging options**:

- ** Making a positive difference to the lives of the clients we care for**

**Welcome to Windana Drug and Alcohol Recovery, where our mission is to help people rebuild their lives.**

For almost 40 years now, Windana has been a leading Victorian-based Drug & Alcohol Treatment organization. Our moto is "Life. Changing." and for nearly 40 years now, we are doing just that; fullstop

Our teams have been assisting people rebuild their lives in a safe, caring environment, wherever they are in their recovery journey, and we now have great opportunities to grow our teams, to grow our reach and to positively impact more lives. For this to occur, we need your support

**A bit about the role**

An opportunity has arisen for a Client Support Officer to join our Intake and Admissions team on a permanent full-time basis. This is an exciting opportunity for someone who enjoys working collaboratively onsite and who wishes to further develop their knowledge and skills in the Alcohol & Other Drug (AOD) space. If you wake up in the morning with a positive mindset, an eagerness to do good and make a meaningful contribution within a purposeful organisation, then we want to hear from you.

In this role, the successful applicant will be a welcoming entry point to visitors and potential clients of the service whilst supporting the operations of the Intake and Admissions team for Therapeutic Community services and Withdrawal Services. Be involved with all of our intake procedures, from the initial enquiry through to supporting admissions staff on site and therefore make a positive impact in people's lives.

The Client Support Officer provides high-quality customer service in a manner that is sensitive to the needs of our communities. This role involves the appropriate and comprehensive screening and referral to those accessing both general and or specific Windana Services.

**You may be the one we are looking for if you have**:

- Previous experience working collaboratively with clients with substance abuse issues and complicating comorbidities such as mental health, physical health, or forensic issues
- Demonstrated experience in working with people with complex needs, including alcohol and other drug issues, mental health and diversity
- Cert IV of Alcohol and other drug studies or
- Completion of other qualifications in a related field

For a full list of the position responsibilities, please download the position description.

**A bit about our Central Intake program**

Central Intake provides a single access point for persons seeking to access the AOD withdrawal support and Rehabilitation Services that Windana provides.

Windana acknowledges that service navigation support plays a key part in people receiving assistance. The central intake team's role is to help people understand the differing services within Windana, the processes required to access them and therefore elevate the client's experience by supporting them through this journey.

**What's on offer**
- Competitive salary, plus salary packaging to increase your take home pay
- Ongoing learning and development opportunities
- Join a fun, passionate, supportive, and inclusive team of people - who will support you at every turn
- Enjoy onsite parking, and access to our Employee Assistant Program
- Ability to transfer your long service from another NFP organisation as part of the portable long service leave scheme

**Why Windana do you ask?**

We help our people grow as professionals but also as ‘people'. We believe one's learning journey is ongoing and with a mindset on ‘optimisation' and ‘continuous improvement' we wish to reach our full potential at both an individual level but also as a team. We are constantly looking at improving our ways and we want like-minded people to help us do just that

As a values-based organization, we would love if you are also aligned with our values:

- We are one connected community;
- We are driven by hope;
- We build collaboration through open and honest relationships;
- We pursue learning and growth;
- We are curious and courageous to drive change;
- We are committed to caring without judgement;

Above all, we promote a culture where everyone feels safe, supported and respected - and we have a great time doing it

Please be advised that Windana adheres to Government mandates in relation to COVID-19.

When can you start you ask? We are ready when you are...