Field Service Technician

7 days ago

Eastern Creek, Australia Independent Living Specialists (ILS) Full time

**Independent Living Specialists** (ILS) have evolved over the last 16 years, to position itself as Australia's largest range of Physiotherapy and home care equipment.

We seek a **Service Technician, **who is available **Monday-Friday** to provide support to our growing team in New South Wales. This is a fast-paced but very rewarding role, that will require you to work efficiently and accurately.

With over 50 retail stores currently, and plans to dramatically increase our footprint nationally, we are now beginning to recruit for future expansion.

At ILS our mission is to improve the quality of life for our customers, and to ensure that they feel like they are also part of our family. If you yearn to be part of a business that will invest time into your development rather than feeling like 'just a number' then this is the opportunity you have been looking for

If you thrive on a challenge and are looking for a long-term career (and not just a job) within the Healthcare Industry, then this could be the one for you

**Basic Duties**:

- Service and repair all medical and mobility equipment in the field and workshop
- Manage the van inventory level
- Prepare and follow up quotes for repairs
- Submit a service report once the job is done.
- Prioritize and complete work so that ILS meets its contractual agreements and delivers customer service excellence
- Liaise with Customers, Service Coordinators, Field Technicians, Workshop Technicians and other internal departments to get the best outcomes for our customers
- Provide feedback on the quality and serviceability of our products so ILS can continuously improve
- Propose solutions to improve the customer experience and make ILS Servicing more efficient and effective
- Maintain your Service vehicle in good condition, ensuring it is well stocked with parts and consumables
- Other duties within the Service team as required

**Essential Criteria**
- Ability to work independently and as part of team
- Excellent communication skills
- Solid computer skills
- Excellent Excel sheet experience
- Keen to learn about new products and be able to share the knowledge with other team members.
- A friendly, proactive, and professional personality with a desire to listen, understand and assist with client needs
- Current driver's license.
- Police ,Working with Children's check and NDIS Worker Check
- You will be highly regarded if you have demonstrated skills working in the health sector &/or with individuals with a medical condition or disability.

**What's in it for You**
- Temporary to Permanent Full-time Opportunity
- Flexible working environment.
- Competitive hourly rate.
- Employee benefits and rewards.
- Professional and supportive team environment.
- Ongoing extensive training and coaching.
- Work/life balance
- Great job satisfaction

At ILS, we are a fast growing company within the configured powered & manual mobility market.

Due to year on year growth, we now have a Temp to Perm role available for a Technician to join our dynamic team.

**Job Type**: Temp to perm
Contract length: 6-12 months

**Salary**: $29.23 - $35.00 per hour

**Benefits**:

- Employee discount
- Referral program
- Salary packaging

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Eastern Creek, NSW 2766: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Service technician: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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