Recoveries and DCA Specialist

Posted: 18/09/2025

Closing Date: 17/10/2025

Job Type: Permanent

Location: 24 Muir Road Chullora 2190

Job Category: Permanent

Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better than our team of experts ensuring a positive customer experience at all times.

We believe our employees are key to our success and offer career advancement to grow your career across various divisions. Our people are recognised for their achievements and we have a team culture led by empathetic managers. Our EVP is testament to our continued commitment to retaining our staff and providing a fulfilling experience during their journey with Volkswagen Financial Services Australia. Our core value is integrity and we seek like-minded individuals to join our thriving business.

As a Recoveries and DCA Specialist, you will play a pivotal role in maximising recovery of written -off accounts while ensuring all actions align with legislative requirements and VWFS values. You'll manage the recovery process end-to-end, liaise with third parties, and act as a subject matter expert for skip tracing within the department.

What you'll do

• Recover funds from written-off accounts, achieving monthly targets.
• Make sound, strategic decisions when negotiating repayments or initiating enforcement action.
• Implement and monitor appropriate recovery actions and legal processes.
• Liaise professionally with third parties including legal firms, administrators, and recovery agents, managing associated budget and costs.
• Maintain accurate and up-to-date account records.
• Conduct skip tracing using a variety of search tools to locate customers and assist Collections team.
• Prepare and maintain reporting for the recoveries function, providing management with accurate data and insights.
• Contribute to process improvement initiatives and support a collaborative environment.

What we're looking for

• Minimum of 5 years' experience in Collections and/ or Loss Recoveries.

• Thorough knowledge of relevant legislation and guidelines, including PPSR, NCCP, Privacy Act, AML/CTF Act, ASIC Debt Collection Guidelines and Corporations Act.

• Excellent negotiation and communication skills, with a firm yet respectful phone manner.
• An ability to identify and develop alternative solutions for complex recovery cases.
• Strong relationship building and influencing skills.
• Self -motivation, resilience and ability to handle challenging or demanding interactions.
• Tertiary qualification in Finance (desirable)

Are you Driven by More?

When you join Volkswagen Financial Services Australia you become part of a professional and dynamic team structure that is the foundation for the company's current and future success. You will also be offered a competitive salary, the chance to contribute to our success and the opportunity to grow your career within a global brand.

If you meet the above criteria and would like to join our team APPLY NOW

Volkswagen Financial Services Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.