Audio Visual

**Audio Visual (AV) Endpoints Consultant**:
**Position Number**: 0065267
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department**:Client Services
**Salary**:UOM 6 - $96,459 - $104,413 to UOM 7 - $106,432- $115,211 p.a. plus super 17%
- **Provide high-quality AV support and development, ensuring teaching and meeting spaces operate seamlessly while leading room development and AV lifecycle processes.**:

- **Hybrid role combining AV support and development, offering hands-on experience with industry-leading technologies such as Crestron, Extron, and Biamp in a dynamic university environment.**:

- **Brilliant benefits and a flexible hybrid work environment**

Experience the latest AV technology like Crestron NVX and Dante at our dynamic campus. The University of Melbourne offers over 700 teaching spaces, primarily equipped for hybrid learning, and more than 600 meeting rooms with Crestron UC engines for Zoom or Teams. You'll work with a centralized AV control system integrated with our ServiceNow ITSM tools.

Our campus has top-notch facilities for physical exercise, including an athletics track, gym, and swimming pool, all close to Melbourne CBD. The university's architecture is designed to inspire creativity. Join us and be part of our major university development.

**About the Role**
This is an exciting opportunity for an experienced AV Consultant will lead room development and participate in lifecycle process of any AV endpoints in addition to the support responsibility. The incumbent is expected to be familiar with technology from Crestron, Extron and Biamp as the main equipment utilised in University.

**Your responsibilities will include**:

- Provide expert technical support and troubleshooting for AV endpoints across multiple channels.
- Work with engineers to design and implement collaboration spaces as part of the AV lifecycle programme.
- Drive initiatives that align with the Audio Visual Team’s technology roadmap.
- Leverage AV platform expertise to resolve complex issues and coordinate resources effectively.
- Enhance technical service management practices, processes, and systems to improve efficiency and client satisfaction.

**Who we are looking for**
We’re looking for people who have a passion for AV and related technologies along-with a good understanding of all services provided by the AV Platforms team.

**You will also have**:

- Relevant formal qualifications and substantial work experience.
- Experience in designing, developing, and managing collaboration systems, including interactive displays, video walls, AV conferencing, presentation tools, digital signage, and control systems.
- Ability to configure, install, and maintain AV equipment and control systems, focusing on Extron and Crestron technologies.
- Possess knowledge of Microsoft 365, Azure AD, and networking collaboration features.

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - Client Services**
Client Services is an omni channel service access and delivery group, Customer Relationships, Digital Dexterity, Service Management Practice Single point of first contact for service consumers focused on user experience and service improvement. There are four teams in Client Services:

- Service Delivery
- Digital Workplace Services
- Service Management Practice
- Relationship Management

The Director is Christopher van der Weyden.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.