Authorised Program Support Officer

These are truly exciting times at Minda, our current business transformation agenda means that you will have the ability to truly make a valued contribution to the lives of the people we support.

At Minda, we are passionate about creating great outcomes and experiences for our clients and our people, so why not join us?

We are a value-based organisation: we work with **heart,** to create **opportunity**, operating with **respect,** to build a **community.** These values run through the core of each decision for each person we support.

**The Opportunity**:
The **Authorised Program Support Officer** operates in our Client Safety and Quality Improvement Business Unit. This position works within the Authorised Program Team to meet compliance requirements under the NDIS Quality & Safeguarding Commission practice standards_._ The role is responsible for the ongoing day to day administration of the relevant portals and managing the required tasks to ensure all clients with Restrictive Practises are appropriately authorised and monitored by the rest of the organisation.

**You will be responsible for**:

- Work effectively in a team environment to ensure KPI’s are met and clients support needs are effectively delivered.
- Provide administrative support to the Authorised Program Team
- Provide support to the Authorised Program Lead and Authorised Program Officer to maintain the Restrictive Practices Authorisation Scheme Portal and ensure timeframes are met.
- Provide business unit assistance with respect to the ongoing internal and external reporting requirements.
- Collaboratively contribute to the development and implementation of the organisation’s strategic and operational plans.
- Deliver services that meet all relevant performance and outcome indicators.
- Support the team to ensure all accreditation and compliance standards are met in respect to the authorisation of RP’s.
- Support effective communication with respect to all clients, and to ensure best practice service delivery and a commitment to upholding their human rights.
- Delivering all services with a focus on client outcomes and quality services, ensuring standards of excellence are achieved and maintained.
- Working collaboratively with all client’s families, teams, and external stakeholders to facilitate positive outcomes for people requiring highly complex, individual support services.
- A collaborative and committed approach to partnerships supporting best outcomes for people supported by Minda.

**To be successful in this role you will have**:

- A qualification in Disability Support (preferred)
- A qualification in Behaviour Support, Disability or Human Services (Desired)
- NDIS Workers Screening Clearance (Additional screening/clearances may be required to work in specific areas)
- Administrative skills including using portals such as Proda (NDIS Commission), Excel spreadsheets, SharePoint and internal data management systems (such as incident management).
- Experience and understanding of delivering best practice supports to clients and their support networks in respect to addressing complex behaviours.
- Disability sector knowledge including, working with people to enhance choice and control in service delivery as well as through understanding related legislation such as Disability Acts, NDIS guidelines and NDIS Commission Quality and Safeguards Practice Standards.
- A good understanding of behaviour support practices, in particular for clients with intellectual disability.
- An understanding of the current legislative requirements relevant to behaviour support and restrictive practices.
- Awareness of implementing provider requirements with respect to the NDIS Practice Standards
- Full Covid-19 vaccination, two doses and a booster of a TGA approved vaccine

**What’s in it for you**
- Joining one of the biggest disability service organisations that provides essential services
- Attractive remuneration including salary packaging and additional benefits
- A supportive, highly skilled, and collaborative team environment
- Flexibility including work life balance and independence
- On-site Café at the Brighton Campus

**How to apply**

**Please note that you must be fully vaccinated to work at Minda (2 doses and booster).**

**_Minda recognises that diversity in our workforce better equips us to support our clients’ individualised aspirations and goals. So, if you’re a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you._