Software Technical Support Consultant

Software Technical Support Consultant - Professional Services - Retail

**About NCR** **VOYIX**

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.

**NCR Voyix**

At NCR Voyix, we know digital has completely changed how brands compete. To differentiate and win more business, having a digital-first mindset is key-even for physical locations-it's the way to meet consumers at every moment and transform transactions into meaningful interactions.

We co-create experiences with the world's leading retailers, restaurants, and financial institutions. Leveraging our expertise, capabilities, and platform, we partner with clients to navigate, simplify and run their tech systems, enabling their businesses to succeed.

We are transforming everyday transactions into lasting relationships - all through our industry-leading software and services. By simplifying your tech and optimizing your efficiencies, it keeps you free to focus on customer service that leaves an impression on people long after they leave.

Every day, our technology is empowering thousands of businesses-from breakouts to big chains-by making shopping, dining, and digital banking more seamless and intuitive. Together, we're reimagining what's possible for customer experiences.

Headquartered in Atlanta, GA, NCR Voyix has over 15,000 employees globally and does business in 35 countries.

**About the role**

The role requires you to provide technical guidance, integration & functional support, best practices to customers, and understand how NCR's technology enables the customer's stated vision. You will have access to and work with global leaders as part of your journey and on many challenging yet rewarding initiatives.

**What you will be doing**:

- Manage the technical implementation processes and ensure that all information and software updates are executed accurately for ongoing projects and BAU activity.
- Verify product resolutions and provided solutions when required.
- Learn and expand your technical aptitude in highly complex environments with intricate system integrations.
- Maintain lab environments, both on-premises and in the cloud for testing and deployment activities.
- Use existing and create new tools and scripts to accomplish technical.

**What you will bring to the table**:

- An excellent communicator with experience in a client-facing or previous consulting role -someone who can clearly communicate ideas, whether to other technical peers or simplify explanations to the correct organizational level required.
- Demonstrated ability to evaluate and translate a customer's technical requirements, objectives, and strategies into technical solutions and plans.
- Self-motivated, a proactive problem solver, team-oriented, and creative.
- Entrepreneurial attitude and strong willingness to learn. You must thrive in a dynamic cross-functional team environment.
- Can do attitude with a good eye for detail.
- Comfortable working collaboratively with local and offshore teams (Flexibility to work with in different time zones as required).
- Willing to work 1-2 days a week from Customer site/NCR Voyix office.

**We are looking for**:

- 10+ years of experience in an IT-related field
- Experience interacting across technical and business resources from the developer through to management.
- Experience in solving technical problems, and follow-through actions including documenting and sharing solutions found.
- Experience working with Change Management Processes (ITIL) and Incident or Defect Manag