Airport Duty Manager

4 days ago

Canberra, Australia HAYS Full time

Do you have previous experience in management, security, defence or policing? This may be the role for you
**Your new company**
Hays are working with a respected and high-profile commercial client operating in Canberra, seeking to hire an experienced Duty Manager for a permanent opportunity.

**Your new role**
You will be working predominantly in a customer service environment, reporting directly to the Parking Manager, to lead and maintain Operations and Customer Service in a designated area. Your main duties will be focussed on Customer Service, stakeholder engagement, day to day operations and effective communication to relevant teams and management. The Duty Manager will be on a rotational roster 24 hours a day, 7 days per week, is a self-starter, displaying a high level of autonomy and providing support to the Customer Service Officers, Facilities Management, internal and external stakeholders. The Duty Manager will continuously look for opportunities of improvement and to take initiative.

The duties will include, but are not limited to:

- Working with the Customer Service Officers (CSO) team to ensure all necessary information is accurately reported.
- Provide timely and effective response to all customer enquiries and ensure friendly, professional, and courteous interaction with all customers.
- Building and maintaining strong relationships with tenants, staff, and other stakeholders for presentation, housekeeping and following the SOP’s.
- Report on the day-to-day activities, Daily building Inspections. and escalate if needed.
- If required - be the Chief Fire Warden for designated area’s during evacuation training sessions and emergencies.
- Investigating maintenance issues within the designated building/s and coordinate after hours works of contractors as required.
- Review and process incident and WHS Hazard Reports and send required data to all internal stakeholders.
- Managing the process of identifying and assessing the risks that could/would affect the operational needs of business.

**What you'll need to succeed**
This position requires a high level of professionalism and personal presentation as you will be continuously representing the business and its entities. You must be somebody who is highly organised, willingness to be a team player, has exceptional customer service skills and is able to maintain confidentiality.

In addition to this you need:

- Proficient use in Office software, including Word, Excel, PowerPoint, and Outlook.
- Ability to write reports.
- Demonstrated leadership skills.
- Excellent written and verbal communication skills.
- Be an Australian Citizen or hold full working rights in Australia

**What you'll get in return***
- Average base salary of $90,000 incl. super. (Shift penalty rates apply)
- Ongoing Training and Development.
- Subsidised company parking
- Subsidised health checks
- Income protection
- Uniform provided

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2696959

  • Airport Services Duty Supervisor

    2 weeks ago

    Canberra, ACT, Australia Qatar Airways Full time

    Job titleAirport Services Duty Supervisor - Canberra, AustraliaRef #221053LocationAustralia - CanberraJob familyCargo & Airport OperationsClosing date: 29-Aug-2025About The RoleWe are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Canberra, Australia As Airport Services Duty SupervisorReporting directly to...

  • Airport Services Duty Supervisor

    2 weeks ago

    Canberra, ACT, Australia Qatar Airways Full time

    Job titleAirport Services Duty Supervisor - Canberra, AustraliaRef #221053LocationAustralia - CanberraJob familyCargo & Airport OperationsClosing date: 29-Aug-2025About The RoleWe are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Canberra, Australia As Airport Services Duty SupervisorReporting directly to...

  • Airport Services Duty Officer

    2 weeks ago

    Canberra, ACT, Australia Qatar Airways Full time

    Airport Services Duty Officer - Canberra, AustraliaJoin to apply for the Airport Services Duty Officer - Canberra, Australia role at Qatar AirwaysAirport Services Duty Officer - Canberra, Australia2 days ago Be among the first 25 applicantsJoin to apply for the Airport Services Duty Officer - Canberra, Australia role at Qatar AirwaysGet AI-powered advice on...

  • Airport Services Duty Officer

    2 weeks ago

    Canberra, ACT, Australia Qatar Airways Full time

    Airport Services Duty Officer - Canberra, AustraliaJoin to apply for the Airport Services Duty Officer - Canberra, Australia role at Qatar AirwaysAirport Services Duty Officer - Canberra, Australia2 days ago Be among the first 25 applicantsJoin to apply for the Airport Services Duty Officer - Canberra, Australia role at Qatar AirwaysGet AI-powered advice on...

  • Airport Services Duty Supervisor- Canberra

    2 days ago

    Canberra, Australia Qatar Airways Full time

    We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in Canberra, Australia as Airport Services Duty Supervisor. Job Purpose Supervise and control flight-handling activities such as Flight Editing, Check-in, Transfers, and Boarding, etc., in order to ensure a high service standard. Achieve optimum customer...

  • Airport Services Duty Officer

    2 weeks ago

    Canberra, ACT, Australia Qatar Airways Full time

    Job titleAirport Services Duty Officer - Canberra, AustraliaRef #221052LocationAustralia - CanberraJob familyCargo & Airport OperationsClosing date: 29-Aug-2025About The RoleWe are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Canberra, Australia as Airport Services Duty OfficerIn this role, you will...

  • Airport Services Duty Officer

    2 weeks ago

    Canberra, ACT, Australia Qatar Airways Full time

    Job titleAirport Services Duty Officer - Canberra, AustraliaRef #221052LocationAustralia - CanberraJob familyCargo & Airport OperationsClosing date: 29-Aug-2025About The RoleWe are pleased to announce an exciting opportunity to join Qatar Airways Ground Services to be based in Canberra, Australia as Airport Services Duty OfficerIn this role, you will...

  • Airport Services Duty Officer- Canberra, Australia

    2 days ago

    Canberra, Australia Qatar Airways Full time

    About the role We are recruiting for an Airport Services Duty Officer based in Canberra, Australia. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights....

  • Airport Services Manager

    2 weeks ago

    Canberra, ACT, Australia Qatar Airways Full time

    Airport Services Manager - Canberra, Australia Join to apply for the Airport Services Manager - Canberra, Australia role at Qatar Airways Airport Services Manager - Canberra, Australia2 days ago Be among the first 25 applicants Join to apply for the Airport Services Manager - Canberra, Australia role at Qatar Airways Job title Airport Services Manager -...

  • Airport Services Manager

    2 weeks ago

    Canberra, ACT, Australia Qatar Airways Full time

    Airport Services Manager - Canberra, AustraliaJoin to apply for the Airport Services Manager - Canberra, Australia role at Qatar AirwaysAirport Services Manager - Canberra, Australia2 days ago Be among the first 25 applicantsJoin to apply for the Airport Services Manager - Canberra, Australia role at Qatar AirwaysJob titleAirport Services Manager - Canberra,...