Administration & Patient Services Manager

**Employment Type**: Permanent Full Time
**Position Classification**: Health Manager Level 2

**Location**: Blue Mountains District ANZAC Memorial Hospital
**Remuneration**: $109,857 - $129,624 per annum
**Hours Per Week**: 38
**Requisition ID**: REQ569365

**Applications Close**: 14/05/2025
- With _**_CORE_**_ Values of _**_C_**_ollaboration, _**_O_**_penness, _**_R_**_espect and _**_E_**_mpowerment,_
- working with us will ensure your professional life is provided every opportunity to succeed_
- and develop in your chosen career role._

**About Us**

Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

Blue Mountains District ANZAC Memorial Hospital is an acute hospital that supports a population of approximately 80,000 and is the only ANZAC Memorial hospital remaining in NSW. Easily accessible to Sydney residents, our team of clinicians, allied health, and support staff works with the community on a shared goal to maintain the delivery of high-quality healthcare in the Blue Mountains region.

An exciting opportunity is now available to join the Blue Mountains Team in the role of Administration and Patient Services Manager on a Permanent Full Time basis. This position covers both Blue Mountains District ANZAC Memorial Hospital in Katoomba and Springwood Hospital.

The role of Administration and Patient Services Manager provides day to day operational support, leadership and management to all Administration and Patient Services staff. You will strive to see that a high standard of customer service is maintained to ensure a cohesive and consistent administration service that best meets the needs of Blue Mountains and Springwood Hospitals. You will work collaboratively with clinical and non-clinical teams to establish and maintain policies, procedures priorities, and work practices that promote flexibility but also consistency in administrative support whilst always keeping in mind NSW Health's Core Values of Collaboration, Openness, Respect and Empowerment.

Your success in the role will be driven by your ability to communicate effectively and identify priorities all whilst working in a demanding, busy, and complex environment and also dealing appropriately with competing issues as they arise.

**Benefits available to eligible NBMLHD employees**
- Accrued Day Off (ADO)
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport

NBMLHD is committed to implementing the child safe standards. For more information, please click here **Child Safe Standards**.

**What you will bring to the role**
- Tertiary qualifications in Management, Business, Health Management or equivalent experience in the management and leadership of a health service.
- Demonstrated experience in the management and supervision of staff including, rostering, recruitment, performance management and leave management.
- Excellent interpersonal and problem-solving skills with a demonstrated ability to negotiate and communicate with different levels of stakeholders.
- Demonstrated knowledge of elective surgery waitlist management relating to the NSW Health Policy Elective Surgery Access PD2022_01.
- Demonstrated proficiency in use of iPM and other patient management databases.
- High level competence in document and report preparation.
- Current valid Driver’s Licence and willingness to use for work purposes.

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

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