Club Millesime Guest Service Agent

1 week ago

Sydney, Australia SOFITEL Full time

**Company Description** Discover the Sofitel Sydney Darling Harbour.**

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.
- Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations.
- Ensure personalised, efficient, luxury service is provided to all guests.
- Work cohesively as a team member.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Ensure that all Check-ins and Check-outs are processed smoothly, accurately and with a personal sense of welcome and farewell, in line with Sofitel Standards.
- Ensure all details on the registration card are transferred to the guest’s reservation accurately and appropriately so ensure that in future stays we are fully aware of all their needs and requests.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain communication channels between Club guests and all Hotel departments both verbally and in writing as required.
- Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Use every opportunity to promote hotel facilities and maximise sales through product knowledge and upselling skills.
- Complete the daily shift check list, referring any items that require follow up to the Club Millesime Manager or designated Club Millesime leaders.
- Read the daily log book and memo folder. Read the information boards for new information.
- Be versed in the VIP arrivals and special requests for the day.

**Benefits, Rewards, Motivations**
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.

**Qualifications**
- Highly motivated with excellent attention to detail.
- Experience within a similar role.
- Strong communication skills.
- Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
- Always display a professional appearance, representing our Sofitel brand.
- Ability to work a rotating roster including weekends & public holidays.

**Additional Information**
If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

**Please note that full AU working rights are required for this role.

  • Club Millesime Supervisor

    3 days ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Discover the Sofitel Sydney Darling Harbour.** Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the...

  • Club Millesime Butler

    16 hours ago

    Sydney, New South Wales, Australia Sofitel Full time

    Join or sign in to find your next jobJoin to apply for the Club Millesime Butler role at SofitelBe among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionSofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590...

  • Club Millesime Butler

    19 hours ago

    Sydney, New South Wales, Australia Sofitel Full time

    Join or sign in to find your next job Join to apply for the Club Millesime Butler role at Sofitel Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company Description Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship...

  • Club Millesime Guest Service Team Leader

    6 days ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Discover the Sofitel Sydney Darling Harbour.** Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the...

  • Club Millesime Butler

    1 week ago

    Sydney, Australia SOFITEL Full time

    Company Description **Live the French Way, Discover Sofitel Darling Harbour**_._** Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests. **Job Description**: - Be available to...

  • Club Millesime Guest Service Team Leader

    4 weeks ago

    Sydney, New South Wales, Australia Sofitel Full time

    Join or sign in to find your next jobJoin to apply for the Club Millesime Guest Service Team Leader role at Sofitel1 month ago Be among the first 25 applicantsJoin to apply for the Club Millesime Guest Service Team Leader role at SofitelGet AI-powered advice on this job and more exclusive features.Company DescriptionDiscover the Sofitel Sydney Darling...

  • Club Millesime Guest Service Team Leader

    4 weeks ago

    Sydney, New South Wales, Australia Sofitel Full time

    Join or sign in to find your next jobJoin to apply for the Club Millesime Guest Service Team Leader role at Sofitel1 month ago Be among the first 25 applicantsJoin to apply for the Club Millesime Guest Service Team Leader role at SofitelGet AI-powered advice on this job and more exclusive features.Company DescriptionDiscover the Sofitel Sydney Darling...

  • Club Millesime Food and Beverage Team Leader

    6 days ago

    Sydney, Australia SOFITEL Full time

    **Company Description** Discover the Sofitel Sydney Darling Harbour.** Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the...

  • Guest Service Agent

    1 day ago

    Sydney, Australia Oaks Hotels Full time

    Company Description Oaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again. **Job Description**: Oaks Sydney Goldsbrough Suites are...

  • Guest Service Agent

    18 hours ago

    Sydney, Australia MINOR Hotels Full time

    We are looking for enthusiastic, dedicated and professional Guest Service Agents to join our team at Oaks Sydney Goldsbrough Suites on a full time and part time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth...