Head of Trade Operations, Global Trade

**Some career choices have more impact than others.**

At HSBC we exist with the purpose of **Opening up a World of Opportunity.** We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

HSBC Global Trade and Receivables Finance (GTRF) is committed to helping companies of all sizes from every part of the world grow their business across borders. Offering a comprehensive range of forward-thinking structured trade, supply chain and traditional trade solutions, the business has been repeatedly recognised by the industry’s most prominent publications and associations with numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.

Joining HSBC as Head of GTRF Services (Trade Operations) in Australia, you will lead and drive HSBC’s trade and receivables finance services activities in Australia, positioning HSBC as the leading provider of such services and jointly implementing the global strategic direction for the GTRF business in Australia.

Bringing your expertise in trade operations across structured trade and receivables, core trade, document trade and guarantees, coupled with your experience in transformation and team leadership, you will be instrumental in transitioning this team to take advantage of growth opportunities available both individually and as a business.

**_Responsibilities:_**
- Ensuring that GTRF Services, service proposition and operating model are optimised to support the growth of the GTRF business, with ability to adapt to changing business needs.
- Providing an industry-leading customer experience for customers, whilst proactively increasing and retaining business through continuous improvement.
- Supporting the Trade Transformation agenda, spearheading all activities relating to improved operational efficiency, through simplification, streamlining, automation and digitisation of the business.
- Driving a high-performance culture through effective people management, engagement and development activities.
- Supporting key strategic initiatives to operationalise product developments and business improvements.
- Taking accountability on the overall revenue growth for GTRF Australia, ensuring the team feels connected to revenue objectives, whilst simultaneously managing risk.
- Managing interactions with risk stewards and internal and external auditors, ensuring that findings and recommendations arising from reviews and audits are addressed.
- Proactively developing and executing risk mitigation measures to protect the Bank and its customers from regulatory, compliance and service issues, whilst contributing to the overall corporate governance structure.
- Re-assessing operational controls in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.

Requirements

**Requirements**:

- Significant experience in trade operations with sound knowledge of trade products, operations, and customer service.
- Broad operations management experience with proven track record in managing sizable and complex operations.
- Strong leadership experience with a proven track record of leading, influencing and motivating a large team through shared values and objectives.
- Ability to understand systems and technologies linked with operations and identify opportunities to streamline, digitize and scale operations to support business growth.
- Excellent interpersonal communication and influencing skills, and the ability to interact and build relationships with internal and external stakeholders.
- A demonstrated client centric ethos.
- Strong analytical skills, using judgement to identify and resolve problems, through innovative ideas.
- Proven ability to manage product and technology change and process improvement in a complex fast-moving environment.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a wo