Head of Lending Services

1 week ago

Parramatta, Australia HSBC Full time

**Some career choices have more impact than others.**

We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can network with stakeholders and colleagues and who’ll work with courageous integrity every day.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

Reporting into the Head of Wealth and Personal Banking (WPB) the Head of Lending Services will lead, manage and drive the Lending Services team, handling Cards & Unsecured Lending and Secured Lending for WPB (Cards & Mortgage) CMB and GB customers (Cards), within Digital Business Services. The aim is to deliver efficiencies via simplification, re-engineering and right-shoring of processes where it makes sense in achieving the desired saves. To stay focused on global strategy, imbibing a global mind-set, aligning to global business demand, implement globally consistent models, leveraging global scale and adopting standard global tools to provide a compliant and efficient processing.

**Responsibilities**:

- Ensure day to day processing is achieved within SLAs and KPIs.
- Initiate continuous improvements across all key areas of operations management, people, processes and systems.
- Build, maintain and enhance the operations culture/operational excellence of the department.
- Ensures compliance with regulations, policies, guidelines, audit recommendations and procedures/procedural guidelines are adhered to.
- To implement the Group Compliance policy locally by managing compliance risk in liaison with the Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, fostering a compliance culture.
- Manage, measure and mitigate operational risk associated with the role and take action to minimize the likelihood of operational risk occurring, including risk identification, assessment, mitigation and control, loss identification and reporting.

Requirements

**Requirements**:

- Significant experience in managing large operational teams preferably within their financial services sector.
- Relevant experience of successfully developing and managing relationships with third party suppliers
- Previous experience in Operations Management including strong operational control capabilities and a proven track record in delivery
- Demonstrated experience managing offshore resources is preferable.
- Considerable experience driving process efficiencies while maintaining cost controls.
- Excellent numerical skills and attention to detail combined with a strong delivery focus and ability to meet aggressive timeframes with quality results
- Excellent planning, organizing and commercial skills including strong financial management capability
- Strong negotiation and influencing skills
- Ability to maintain composure and drive right outcomes under high risk business recovery scenarios
- Strong interpersonal and communication skills

Applications from First Nations people are encouraged.

Please note that HSBC will we never communicate to applicants via non HSBC channels such as WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.

  • Lending Analyst

    5 days ago

    Parramatta, Australia Bank of Queensland Full time

    **About the Role** - Seeking an experienced Lending Analyst to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Parramatta Based - Full Time opportunity Key responsibilities for this role include: - Assistance with existing portfolio management and future sales opportunities - Maintaining a very high culture of...

  • Digital Lending Manager

    6 days ago

    Parramatta, Australia Westpac Group Full time

    Join our Virtual Acquisition team - Located in Parramatta - Shape and develop your career in home lending **How will I help?** We’re all about ‘people helping people’ - and our Digital Lending Managers are in the front line of our great service culture using the latest innovative tech. You’ll help families and individuals across Australia start...

  • Home Loan Specialist

    12 hours ago

    Parramatta, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Lending Manager

    5 days ago

    Parramatta, Australia Westpac Group Full time

    **St George Bank**: - **Parramatta Location**: - **Shape and develop your career in home lending** **How will I help?** We’re all about ‘people helping people’ - and our Lending Managers are in the front line of that ambition. You’ll help families and individuals across Australia start something new - whether it’s their first home, upsizing for...

  • Digital Lending Manager

    7 days ago

    Parramatta, Australia Westpac Group Full time

    St George Bank - Located in Parramatta - Shape and develop your career in home lending **How will I help?** We’re all about ‘people helping people’ - and our Lending Managers are in the front line of that ambition. You’ll help families and individuals across Australia start something new - whether it’s their first home, upsizing for a growing...

  • Mobile Home Lending Executive

    1 week ago

    Parramatta, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: NSW- North coast region, NSW- North inland region, NSW- Sydney CBD - **Are you passionate about helping people achieve their homeownership dreams?**: - **Do you thrive in a dynamic environment where innovation meets exceptional customer service?**: - **NAB is looking for a motivated and driven Mobile Home...

  • Mobile Lending Manager

    3 weeks ago

    Parramatta Park, Queensland, Australia Bendigo Bank Full time

    Join to apply for the Mobile Lending Manager | Paramatta| NSW role at Bendigo Bank1 day ago Be among the first 25 applicantsJoin to apply for the Mobile Lending Manager | Paramatta| NSW role at Bendigo BankDirect message the job poster from Bendigo BankIt starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be...

  • Mobile Lending Manager

    3 weeks ago

    City of Parramatta Council, Australia Bendigo Bank Full time

    Join to apply for the Mobile Lending Manager | Paramatta| NSW role at Bendigo Bank1 day ago Be among the first 25 applicantsJoin to apply for the Mobile Lending Manager | Paramatta| NSW role at Bendigo BankDirect message the job poster from Bendigo BankIt starts here. With Bendigo Bank… and you.We've never been 'just a bank'. Just like you should never be...

  • Customer Service Specialist

    2 weeks ago

    Parramatta, Australia Clarrow Full time

    Be a part of one of Australia's leading financial services businesses - Up to $100,000 plus Superannuation - Parramatta location **The Company** Our client is a nationally renowned financial services business that provides personalised finance solutions incorporating Lending & General Insurance solutions. **The Role** Due to an internal promotion, our...

  • Head of Service Delivery

    2 days ago

    Parramatta, Australia Link Group Full time

    **Are you a visionary leader with a passion for delivering exceptional customer experiences? Do you thrive in complex, high-impact environments where strategy meets service excellence? If so, MUFG Retirement Solutions invites you to take the helm as our next Head of Service Delivery.** Reporting directly to the Client Delivery Executive, you’ll lead a...