Group Venue Operations Manager

Made in the Shade

Made in the Shade are looking to appoint an experienced Group Venue Operations Manager to provide leadership and support to their four venues and teams.
- Dynamic work environment
- A fantastic and supportive team
- Generous staff discounts

The Role:
The Group Venue Operations Manager will provide leadership and guidance to the venue managers and wider venue teams across each of Made in the Shade’s four venues: The Everleigh, Heartbreaker, Bar Margaux and Connie’s Italian Diner.

Reporting into the Group General Manager, you will be directly responsible for the performance and operations of our venues and venue managers. You will also work closely with our head office team to support and drive initiatives through our venues and teams.

This is a hands-on operational role, fostering a positive and passionate team culture focussed on the guest experience. We are looking for someone to set a standard of excellence within our venues whilst giving our teams the opportunity to learn and grow.

Why Made in The Shade?

The Made in the Shade group, owned by Michael and Zara Madrusan, is born out of a desire to break new ground in Australia’s hospitality scene and define standards of service.

Made in the Shade focuses on ensuring every guest who walks into a Made in the Shade venue receives a warm hello and goodbye, with the group motto ‘people before drinks’ evident in every visit.

With the right tools, ingredients and training, anyone can make a good drink. Instead, Made in the Shade delivers each product and experience with authenticity and unwavering attention to detail.

The four venues currently operated by the group are:
The Everleigh

The Everleigh is an intimate cocktail bar, inspired by the Golden Era of fine drinking. Home to Melbourne regulars and internationals alike, the expert team deliver warm, intuitive service alongside world class drinks.

Heartbreaker

Inspired by the classic dive bars of Los Angeles, Heartbreaker is a classic good-time bar, aiming to serve great booze food till the early hours and give city dwellers “somewhere to drink after The Everleigh calls last orders.”

Bar Margaux

Bar Margaux is a late night bar and brasserie serving cocktails, wine and French comfort food until the early hours.

Connie’s Italian Diner

Connie’s Italian Diner is a good time that’s all about nostalgia. The space is playful and fun, warm and familiar, reminiscent of an old school family-run restaurant from your youth - a happier place in a simpler time. When you walk up the stairs, you feel like you’ve been there before - but never like this.

Our Mission:
The group philosophy is founded upon five key principles: Integrity, Authenticity, Quality, Consistency, and Excellence. For us, hospitality is quite simply, the business of serving people. No mixologists, no ego, just personalised, selfless service seven nights a week.

Key Responsibilities and Accountabilities:

- Fostering a culture of excellence - for both the customer and staff alike
- Implement and monitor the venues individual revenue targets
- Mentoring our team of venues managers to achieve growth and excellence
- Develop improvement actions to drive revenue and cost savings
- Assist with management of staff, staff morale and culture
- Ensure guest satisfaction levels and service standards are met
- Ensure compliance obligations for each venue are met and
- Upholding and representing the company values and culture.

We are looking for someone who:

- Has experience with multi venue management with a track record of success
- Is focused on exceptional service skills to deliver on the guest experience
- Has a demonstrated ability to develop key performance goals and implement and execute growth strategies
- Has strong leadership skills and the ability to use initiative to build positive relationships with your teams to drive employee engagement
- Is humble and remains calm under pressure. You are a problem-solver, sometimes on the run
- Has experience in monitoring financial budgets, costs of goods, labour as well as analysing profit & loss statements
- Is highly organised and can maintain a high standard of service and presentation
- Has got great communication skills
- Is willing to go one more lap, when needed and loves working in a team environment.

If this sounds like you, we would love to hear from you.