IT Service Lead

Location

Sydney, NSW
- Job Type Full Time
- Brand APM Group

Reference

REF283H

The IT Services Lead is responsible for managing and overseeing the delivery of IT services within APM. This role involves leading technical teams, managing IT service delivery processes, and fostering collaboration between Digital & Technology and business units.

You will join a team where you will be working alongside an exceptional group of individuals who are dedicated to delivering great work and creating a culture of support, learning and inclusivity. This is a hybrid role based in either our Melbourne or North Sydney office.

What you will do
- Oversee the planning, implementation and delivery of IT services to meet business needs and service - level agreements.
- Provide technical guidance to teams and ensure alignment with organisational IT strategies.
- Ensure compliance with ITIL or other service management frameworks.
- Lead, mentor and manage IT service delivery teams, including service desk and service delivery specialists
- Provide advanced support for ensure computing issues, working closely with service desk teams and end users to resolve complex problems.

**What you will bring**

You will be quick to adapt to a complex environment and have a flexible approach to work across all levels of the business. Your ability to collaboratively consult and support all stakeholders will be critical along with;
- Tertiary qualifications in Business; Technology; Computer Science or a related field.
- Proven experience implementing ITIL or similar frameworks.
- 5 + years of experience in IT service management, service delivery or related roles.
- 3 + years of experience in leading IT Service Teams.
- Strong leadership and conflict-resolution abilities.
- Proficiency with IT service management tools, especially ServiceNow.

**What's in it for you?**

Working with a growing global business (focusing on Australia, New Zealand, and Singapore), you will get to be involved in projects across our pillars of Growth and Innovation, Frontline First and Secure and Efficient IT. You will be able to chart your own career growth with lots of opportunity to move through the business.

You truly will enable better lives by enabling our frontline health professionals’ access to the best technology solutions to improve services within the community.

Our solutions include the latest tech stacks and next horizon technologies, you will be involved with learning about and implement emerging technologies.

You will be provided with the tech you need to get the job done, flexible / hybrid working arrangements, purchased additional annual leave, private health discounts, and more.

**About APM Group**

We’re a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

**Ready to Join?**

Please note to be successful in this role you will need to hold an Australian Citizenship or be an Australian Permanent Resident.

You will join a team where you will be working alongside an exceptional group of individuals who are dedicated to delivering great work and creating a culture of support, learning and inclusivity. This is a hybrid role based in either our Melbourne or North Sydney office.

What you will do
- Oversee the planning, implementation and delivery of IT services to meet business needs and service - level agreements.
- Provide technical guidance to teams and ensure alignment with organisational IT strategies.
- Ensure compliance with ITIL or other service management frameworks.
- Lead, mentor and manage IT service delivery teams, including service desk and service delivery specialists
- Provide advanced support for ensure computing issues, working closely with service desk teams and end users to resolve complex problems.

**What you will bring**

You will be quick to adapt to a complex environment and have a flexible approach to work across all levels of the business. Your ability to collaboratively consult and support all stakeholders will be critical along with;
- Tertiary qualifications in Business; Technology; Computer Science or a related field.
- Proven experience implementing ITIL or similar frameworks.
- 5 + years of experience in IT service management, service delivery or related roles.
- 3 + years of experie