Customer Support Team Leader
19 hours ago
The Customer Support Team Leader is responsible for providing a memorable customer experience through helpful knowledge, friendly service and a caring approach.
ABOUT US
blueAPACHE is an industry leading provider of ITaaS ensuring our customers operate as effectively as possible to support their customers and staff. Our solutions include, Network, Cloud (all varieties), Voice and Managed Services. We specialise in the mid-market, commercial & not-for-profit sectors. We pride ourselves in delivering technical excellence and exceeding our customers' expectations.
To provide these services we partner with industry leading vendors and are backed by a strong technical team and excellent delivery group.
**Requirements**:
- Provide guidance and support to achieve team goals, including service levels, incremental selling and Customer Satisfaction goals are achieved
- Verifying the needs of the customer, use product knowledge to make recommendations to customers.
- Negotiate with vendors and distributors to attain special pricing requests
- Have a thorough understanding of, and leverage, vendor incentives and rebates programs within your specialisation.
- Work with Sales Admin Officers to generate quotes
- Post-sale, liaising with Purchasing team for any queries around procurement and provisioning of orders placed
- 3+ years previous experience in quoting and or customer experience in technology or related industry
- Previous experience as a Customer Service Team Leader is essential
- Previous inside sales experience in an System Integrator, IT distributor or MSP
**Benefits**
- Award winning company and leader in the MSP space.
- Competitive remuneration package.
- Ongoing training and development.
- Outstanding culture and rewarding place to work.
-
Customer Service and Support Team Leader
2 weeks ago
Melbourne, Australia Telstra Full time**Employment Type**:Permanent **Closing Date**:4 Feb 2025 11:59pm **Job Title**:Customer Service and Support Team Leader **Job Summary** **Who We Are** We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the...
-
Residential Team Leader
6 days ago
Melbourne, Victoria, Australia Gateways Support Services Full time $60,000 - $90,000 per yearResidential Team LeaderVolunteer / Charity / CommunitySupport ServicesVIC OtherContract3/11/2025Be part of a supportive, inclusive workplace where your leadership is valuedBuild your skills through quality training and supported learning opportunities12-month, full-time maternity leave contractAbout Gateways:At Gateways Support Services we walk alongside...
-
Customer Support Officer Team Leader
2 weeks ago
Melbourne, Australia APM Full time**About APM Communities**: APM Communities collaborates directly with the NDIA to implement the NDIS, supporting a better life for Australians with significant and permanent disabilities, their families, and carers. **Position Overview**: We are seeking a dynamic and experienced Team Leader to join our Customer Support team. In this role, you will provide...
-
Fleet Team Leader
5 days ago
Port Melbourne, Australia Team Global Express Full timePurpose of the Job To be successful in this position you would provide leadership and management all Refrigerated fleet activities at Team Global Express Refrigeration Melbourne. Primary Duties & Responsibilities include but not limited to: - Efficient organisation and management of all depot PUD staff and resources.- Ensure local fleet organisation and...
-
Customer Service Team Leader
1 week ago
Melbourne, Australia Opteon Full timeAbout us: Opteon is an international provider of valuations, advisory and specialist property services in the Australian and New Zealand market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period...
-
Customer Hardship Team Leader
1 week ago
Melbourne, Australia Vocus Full timeAre you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us! This...
-
Psychology Team Leader
19 hours ago
Melbourne, Australia National Positive Behaviour Support Full time**THE OPPORTUNITY** We are excited to offer the opportunity for a full-time Psychology Team Leader located in Melbourne to join our dynamic team at NPBS! The successful applicant will support a team of Provisional Psychologists and Behaviour Support Practitioners in their role. - Core objectives include:_ - Supporting psychology team members to carry out a...
-
Customer Service Global Support Team Leader
2 weeks ago
Melbourne, Australia Afterpay Full time**Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...
-
Customer Service Team Leader
1 week ago
Melbourne, Australia Pact Packaging Full time**Job Description**: Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture. **About this opportunity** We specialise in the manufacture and supply...
-
Customer Service Team Leader
1 week ago
Melbourne, Victoria, Australia Echt Apparel Full time $90,000 - $120,000 per yearThe RoleEcht Groupis seeking a proactive and motivated Customer Service Team Leader to join our growing team. This role is ideal for an experienced customer service professional who is ready to step into a leadership position. You will be responsible for managing all online customer service inquiries (emails, live chat, social inboxes) across our two...