Customer Support Team Leader

6 days ago

Melbourne, Australia blueAPACHE Full time

The Customer Support Team Leader is responsible for providing a memorable customer experience through helpful knowledge, friendly service and a caring approach.

ABOUT US

blueAPACHE is an industry leading provider of ITaaS ensuring our customers operate as effectively as possible to support their customers and staff. Our solutions include, Network, Cloud (all varieties), Voice and Managed Services. We specialise in the mid-market, commercial & not-for-profit sectors. We pride ourselves in delivering technical excellence and exceeding our customers' expectations.

To provide these services we partner with industry leading vendors and are backed by a strong technical team and excellent delivery group.

**Requirements**:

- Provide guidance and support to achieve team goals, including service levels, incremental selling and Customer Satisfaction goals are achieved
- Verifying the needs of the customer, use product knowledge to make recommendations to customers.
- Negotiate with vendors and distributors to attain special pricing requests
- Have a thorough understanding of, and leverage, vendor incentives and rebates programs within your specialisation.
- Work with Sales Admin Officers to generate quotes
- Post-sale, liaising with Purchasing team for any queries around procurement and provisioning of orders placed
- 3+ years previous experience in quoting and or customer experience in technology or related industry
- Previous experience as a Customer Service Team Leader is essential
- Previous inside sales experience in an System Integrator, IT distributor or MSP

**Benefits**
- Award winning company and leader in the MSP space.
- Competitive remuneration package.
- Ongoing training and development.
- Outstanding culture and rewarding place to work.

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