Officer, Complaints Analytics

2 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD

**Secondment Until End of September**

Working within a small team of data analysts, you will review and categorize customer complaints, in line with complaints classification framework.

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as an Officer, Complaints Analytics.

**The role**:Secondment Until End of September**

Working within a small team of data analysts, you will review and categorize customer complaints, in line with complaints classification framework.

**Accountabilities**:

- Read and review customer complaints to allocate the data into categories for analysis.
- Demonstrate ongoing commitment to continuous improvement of processes to optimise team performance.
- Provide assurance of classification accuracy.
- Selecting UCS (unique complaints scenarios) to fit in with customer’s complaints & feedbacks
- Data entry and other relevant Adhoc reporting/duties

**Skills**:

- Excellent comprehension
- Strong work ethic
- Administration experience
- Attention to detail
- High energy individual with the ability to problem solve
- Effective communication skills
- Good understanding of customer needs
- Ability to work with a team environment
- Goals driven

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

Please note unsolicited CVs from agencies will not be accepted.

LI-DNI

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