Officer, Complaints Analytics

3 days ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD

**Secondment Until End of September**

Working within a small team of data analysts, you will review and categorize customer complaints, in line with complaints classification framework.

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as an Officer, Complaints Analytics.

**The role**:Secondment Until End of September**

Working within a small team of data analysts, you will review and categorize customer complaints, in line with complaints classification framework.

**Accountabilities**:

- Read and review customer complaints to allocate the data into categories for analysis.
- Demonstrate ongoing commitment to continuous improvement of processes to optimise team performance.
- Provide assurance of classification accuracy.
- Selecting UCS (unique complaints scenarios) to fit in with customer’s complaints & feedbacks
- Data entry and other relevant Adhoc reporting/duties

**Skills**:

- Excellent comprehension
- Strong work ethic
- Administration experience
- Attention to detail
- High energy individual with the ability to problem solve
- Effective communication skills
- Good understanding of customer needs
- Ability to work with a team environment
- Goals driven

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.

**Join NAB**

Please note unsolicited CVs from agencies will not be accepted.

LI-DNI

  • Complaints Officer

    1 day ago

    Melbourne, Australia Talent International Full time

    **Job Details**: **Location** Melbourne **Salary** Negotiable **Job Type** Full Time **Ref** BBBH100257_1680058731 **Contact** Daniel Clifford **Posted** about 5 hours ago **The Client and Role**: We are currently working with a global financial services organisation that requires multiple Complaints Officers with experience in the superannuation...

  • Complaints Officer

    2 weeks ago

    Melbourne, Australia Mercer Full time

    **Complaints Officer** **What can you expect?** What we offer is a chance to join a company that is not only winning, but is transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a “people first” culture. This means that great performers are greatly rewarded. We pride ourselves on providing...

  • Complaints Officer

    5 days ago

    Melbourne, Australia Link Group Full time

    **Overview** Investigate and coordinate complaints activity, providing a robust and transparent complaints process that will improve member experience and enable mutually satisfactory outcomes. Identify any permanent corrective actions and make recommendations where possible to reduce business risk and eliminate repeat activity. **Key Accountabilities and...

  • Complaints Resolution Officer

    7 days ago

    Melbourne, Australia Victorian Government Full time

    **Overview**: **Work Type**:Ongoing - Full-time **Salary**: $97,955 - $111,142 **Grade**:VPS 4 **Occupation**:Governance and risk management **Location**:Melbourne - CBD and Inner Metro suburbs **Reference**:307 **About Us** The Victorian Ombudsman exists in recognition of the imbalance of power between the individual and the State, and we aim to...

  • Complaints Resolution Officer

    1 week ago

    Melbourne, Victoria, Australia Cbus Super Fund Full time $80,000 - $120,000 per year

    About CbusCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits...

  • Complaints Officer

    7 days ago

    Melbourne, Victoria, Australia Department of Premier and Cabinet (Vic) Full time $60,000 - $90,000 per year

    An exciting Ongoing Part-time opportunity exists for a talented and passionate individual to join the Parliamentary Workplace Standards and Integrity Commission as Complaints Officer.The Parliamentary Workplace Standards and Integrity Commission (the Commission) is an independent body responsible for managing allegations of parliamentary misconduct involving...

  • Rules Officer

    2 weeks ago

    Melbourne, Victoria, Australia Australian Financial Complaints Authority Full time $90,000 - $110,000 per year

    Company DescriptionFairness feels goodMake a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At...

  • Complaints Officer

    7 days ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    An exciting Ongoing Part-time opportunity exists for a talented and passionate individual to join the Parliamentary Workplace Standards and Integrity Commission as Complaints Officer. The Parliamentary Workplace Standards and Integrity Commission (the Commission) is an independent body responsible for managing allegations of parliamentary misconduct...

  • Complaints Officer

    7 days ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time $60,000 - $100,000 per year

    An exciting Ongoing Part-time opportunity exists for a talented and passionate individual to join the Parliamentary Workplace Standards and Integrity Commission as Complaints Officer.The Parliamentary Workplace Standards and Integrity Commission (the Commission) is an independent body responsible for managing allegations of parliamentary misconduct involving...

  • Complaints and Dispute Resolution Officer

    7 days ago

    Melbourne, Australia Cover-More Full time

    **Description**: Travel Guard (as part of Zurich Cover-More) is a leading travel insurance provider, serving millions of leisure and business travellers worldwide. We offer a comprehensive portfolio of travel insurance solutions and global assistance services across Asia, Europe, the Middle East and the Americas, ensuring 24/7 support to help travellers...