
Customer Service Operator
1 week ago
PERMANENT CUSTOMER SERVICE OPPORTUNITY | 63,500 - 67,565 PLUS SUPER | 24/7 ROTATING ROSTER | RYDALMERE
**Your new company**
***
Join Australia’s Original Provider of 24/7 Personal Emergency Response Alarms. They have been operating for over 200 years and they have made it their mission to protect their customers with essential systems, equipment, and services with this office based in Rydalmere.
**Your new role**
***
You will be part of the emergency monitoring call centre team which operates 24/7 in order to cater to its device users. You will be required to contact customers when their personal device button has been pressed. You will be required to assess whether assistance is required, liaise with Ambulance services if required to do so and also contact family members.
Some other duties will include:
- Providing first response to customers when they have raised their personal alarm
- Provide a timely and accurate response in line with company procedures
- Provide reassurance and peace of mind to both our customers and their family members
- Notify the ambulance services and communicate critical emergency details
- Working with and supporting different areas within the business, including our Customer Service team.
- Encourage customers to test their personal device once a month
**What you'll need to succeed**
The role will suit individuals with a strong customer service background, a team player who can work autonomously and a career focused professional who is available to work a rotating 24/7 roster.
- Call centre and/or inbound/outbound phone experience is preferred
- Customer service with excellent communication and ability to listen effectively
- Competent with use of computers and systems
- National Police clearance or the ability to obtain and maintain
- Medical clearance
- First Aid qualified and/or the ability to obtain and maintain
**What you'll get in return**
***
This role offers long term opportunities with good career progression. You will be onboarded with structured training & receive great support from your team and management. Earnings for this role are expected to be around $63,500 - $67,565 plus super depending on shifts. The rotating roster allows for great work life balance
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
**LHS 297508** #2736497
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