Case Manager

5 days ago

Parramatta, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our Ambulance team and manage your own portfolio of workers compensation claims. Liaise with injured workers, their employers, and Allied Health professionals. You will also work with internal specialists to create a strategic plan to help injured workers get back into work as quickly and safely as possible.

This will be a full
- time, permanent position based in the Parramatta office with flexibility to work from home up to 3 days.

YOUR RESPONSIBILITIES
- Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
- Work together and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible
- Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey

ABOUT YOU
- You pride yourself on giving world class customer service and have experience building a rapport and collaborative relationships with each customer
- Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers
- Experience managing, negotiating and influencing positive outcomes
- Enjoy working collaboratively within a supportive team environment
- Passion for resolving conflicts and can handle challenging conversations

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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