Field Service Technician

24 hours ago

Silverwater, Australia Light & Wonder Full time

**Gaming**:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

**Position Summary**

Field Service Technicians are responsible for providing a technical service to LnW gaming machines and products, including investigating mechanical and electrical faults, and performing repairs. Field Service Technicians represent LnW Games through visiting customer sites and acting as the main point of contact for receiving technical phone calls and troubleshooting. Field Service Technicians record and report issues to add to a knowledge base of continuous learning and to provide an auditable record of work performed, and escalate issues as required to maintain a high level of customer service.

**Duties and Responsibilities**:

- Perform and complete field installations, conversions, and upgrades to a high standard
- Record and report the completion of work, ensuring all required pertinent data is collated
- Develop and perform operator and technical training to venue staff as required
- Escalate faults as required to ensure timely resolution and maintain a high level of customer service
- Manage work schedules effectively and efficiently to satisfy both Customer and Sales Team requirements
- Report on a weekly basis operational field issues that arise
- Tagging of all returned parts, process & test return orders - including fault finding and repair testing of parts
- Continuously identify opportunities to improve operations, decrease turnaround times, streamline work processes, work cooperatively, and deliver high quality customer service
- Travel interstate or International as required

**Knowledge, Skills and Abilities**:

- Previous experience as field Technician
- Effective communication skills - both written and verbal
- Strong customer service skills along with Organisation and stakeholder management skills and working autonomously
- Strong electro - mechanical fault-finding skills, with understanding of computer systems, networking & trouble shooting skills

**Experience, Education and Qualification**:

- 5+ years exposure to EGMs, MTGMs and Utility products in a Support or Maintenance capacity
- Exposure to market industry (Gaming) regulations and operating procedures
- Formal certification in a technical discipline advantageous
- To hold and maintain a various Gaming technical license’s
- Must be physically capable of operating company supplied vehicles, valid driver’s license, and an acceptable driving record

**Working Conditions**:

- The work conditions are representative and typical of similar jobs in comparable organizations

**Workplace Health & Safety**:

- Actively co-operate and comply with the company’s WHS Policy and Program to ensure own health and safety and the health and safety of others in the workplace
- Ensure compliance with safe work practices
- Ensure not to put self and others at risk
- Use and maintain equipment properly and ensure that the work area is free of hazards
- Report all incidents, injuries and near misses
- Report any hazard or accident to the supervisor or manager as soon as it becomes apparent
- Advise your manager if you do not believe you have the skills, training or equipment to safely perform your duties
- (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) _

_LI-Hybrid _

**Qualifications

  • Field Service Technician

    6 days ago

    Silverwater, Australia Light & Wonder Full time

    Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our...

  • Field Technician

    3 days ago

    Silverwater, Australia Acetek Systems Full time

    **Field Technicians** Acetek is a leading healthcare technology integrator based in Silverwater. Supplying clinical communication solutions for many well-known Aged Care and Hospital facilities across NSW and ACT. We are seeking experienced Field Technicians to provide their skills to ensure equipment is maintained and serviced within Health and Aged...

  • Field Technician Manager

    1 week ago

    Silverwater, Australia Light & Wonder Full time

    Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Job Summary: As the Technical Manager, Field Installations, you will be responsible for the scheduling of...

  • Field Service Technician

    1 week ago

    Silverwater, Australia Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...

  • Field Service Technician

    23 hours ago

    Silverwater, Australia Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...

  • Field Service Technician

    1 week ago

    Silverwater, Australia Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...

  • Field Service Technician

    2 days ago

    Silverwater, New South Wales, Australia Aptella Full time $60,000 - $120,000 per year

    About Aptella:At Aptella, we're on a mission to empower the mining, construction, and geospatial industries with state-of-the-art technology from the world's leading innovators. Join a dynamic team of over 380 professionals across Australia, Southeast Asia, and New Zealand, and unlock extraordinary career opportunities in a company culture that's as vibrant...

  • Service Technician

    1 week ago

    Silverwater, Australia Vendito Consulting Full time

    Sector- Medical / Dental - Job type- Full Time - Contact- 0481 611 527- Location- Silverwater - Salary- 80k/year - 90k/year - Reference We are currently seeking experienced and highly motivated Field Service Technician based in the Greater Sydney region. Reporting to the General Manager, your primary responsibility will be to carry out preventative...

  • Field Services Coordinator

    1 week ago

    Silverwater, Australia Aptella Full time

    Aptella is looking for a Field Services Coordinator to join their team based in their Silverwater office. The Field Services Coordinator will be responsible for coordinating all activities of the Field Technical Services Team in the NSW Region. This role ensures smooth communication between the field team and customers, manages daily field service...

  • Administrator Field Services

    23 hours ago

    Silverwater, Australia Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...