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Student Support Officer

2 weeks ago

Footscray, Australia Times College Pty.Ltd Full time

**Casual - Student Support Officer**

Student Support Officer at Times College-Person will be the first point of contact for day-to-day academic administration, you will be responsible for managing student queries, grade management, timetabling, and supporting academic staff in delivering a seamless learning experience. Additionally, you will contribute to policy adherence, course administration, and the coordination of key academic processes during this period.

**Key Responsibilities**:

- Serve as the first point of contact for academic-related queries and operational matters from students and academic staff.
- Support the adherence to assessment policies, including extensions, special considerations, and grade release.
- Compile accurate timetables across all delivery modes and assist with teaching allocations.
- Organised, well prepared and forward thinking
- Resilient and compassionate
- Highly adaptable and willing to be solution focused in approaches to problem-solving
- A quick thinker who can manage and triage conflicting priorities
- Demonstrate integrity and high levels of confidentiality
- An effective communicator, able to listen to the needs of others, and seek out a clear plan forward
- Able to adapt communication effectively with a wide range of people (staff, students, external stakeholders, other agencies)
- Ensure that the College initiatives and values are integrated into practice and policies.
- Capacity to be flexible and work effectively and collaboratively in a changing work environment
- Work collaboratively with campus staff and the CEO to provide behaviour intervention strategies in line with the principles of Restorative Practices, pastoral care, Times College policy and procedures and provide general support for students as required.
- **Additional Responsibilities**:

- Participate in professional development opportunities provided by the College or external agencies which are relevant to the Campus Support Officer role or the needs of the College.
- Marketing purpose
- travel (overseas)

**Job Type**: Casual

Pay: From $50,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person