Office Manager

We have an opportunity for an **Experienced** **Office Manger** to join our team at **Thornlands Doctors** We require an individual who is **highly motivated**, **enthusiastic** with a **"can do"** attitude towards all tasks, ability to work autonomously at a fast pace as well as in a team. This will be a growing practice so a bubbly personality is a must as well as is the ability to think on your feet **Required Qualities** - Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs. - Excellent interpersonal and communication skills, both written and verbal. - Always be well-presented, friendly, courteous, and obliging. - Always represent the practice in a confident and positive manner. - Undertake all duties in a diligent manner, with honesty and integrity, - Maintain absolute confidentiality regarding patient and practice information. - Have a vigilant attitude to accuracy, being prepared to double check as necessary. - Ability to work cooperatively and independently. - Ability to prioritise and organise - Knowledge of occupational health and safety principles including infection control. - _Teamwork:_ willingness to assist and support others as required and get on with team members - _Time management/organisation_: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner Your responsibilities will include: **Operations** - Coordinate daily operations with staff, nurses, doctors - Day to day liaison with doctors to ensure appropriate delivery of services, with an emphasis on doctor operating hours, planned leave and facilitating a group practice environment. - Timely reporting of property maintenance, leasing and subtenant issues with management - Updating health engine and online booking page - Reduced number of patient and Doctor complaints - Increased number of patient and Doctor compliments - Coordinate and maintain accreditation **Human Resources** - Conduct interviews with medical director when required - Handing over orientation checklist to doctors on their first day - Completed and signed orientation checklist must sent to medical director and medical administrator - Coordinate changes in doctors and staff rosters with management - Coordinate doctors and staff leaves and find appropriate covers **Education, Qualification, and Experiences** - Basic knowledge of MS Word and Excel. - Completion of an accredited medical receptionist course/ knowledge of medical terminology. - Minimum of one year’s experience in medical receptionist/secretarial role. - Knowledge and competence in the use of relevant software Pracsoft, Medical Director and Best Practice. - Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc. - CPR/Triage training and/or experience. - Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc - Customer service experience, committed to providing exceptional customer service across all channels - written, phone and face to face. - Demonstrate knowledge of policies and procedural guidelines that have legal implications, for example, ensure documentation conforms to legal requirements. **Accounts and finances** - Accounts follow up with outstanding amount - Coordinate monthly purchase orders with management - Maintain daily, Medicare batching, exceptions, and rejections. - Check billed patients for nurse incentive as they are performed - Reconcile work cover and private billings on a weekly basis - Current Police Check - Current Working with Children clearance - Current First Aid/CPR certificate - Immunisation Record - Driving Licence/ Photo ID - Selection Criteria:_ - Demonstrated ability to work in a team - Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR) - Demonstrated strong organisational and problem-solving skills - Demonstrated ability to work in a fast-paced environment, including multitasking - Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing - Demonstrated commitment to quality patient service **If you would like to become part of a team that cares for every individual staff member and their self-development and meet the requirements and criteria above, please forward your resume, along with a cover letter addressing the selection criteria.** Expected Start Date: As soon as possible **Job Types**: full time **Salary**: Remuneration will be negotiable based on experience. Pay: $30.00 - $38.00 per hour Ability to commute/relocate: - Thornlands, QLD: Reliably commute or planning to relocate before starting work (preferred) **Experience**: - Microsoft Office: 1 year (preferred) - Administrative experience: 1 year (preferred) Work