Quality Assurance Team Leader

**Quality Assurance Team Leader**:
NSW - Newcastle Workers Compensation Full Time

**WHAT WE OFFER**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4000 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

**THE OPPORTUNITY**

As the Quality Assurance Team Lead, you will support EML business units by administering quality assurance reviews and providing process stabilisation where appropriate. Your role assists the team in identifying trends and developing areas of risk within the claims portfolio.

You will work with leadership across the business to identify appropriate actions to maximise performance outcomes, enhance the customer experience and positively contribute to organisational efficiency and effectiveness.

This will be a **permanent **position based in our **Newcastle **office.

**YOUR RESPONSIBILITIES**
- Continually monitor, evaluate and review team workloads and overall team resources to ensure distribution is appropriate to skill base and in line with business model
- Ensure poor performers are identified and that counselling and disciplinary procedures are undertaken and are in accordance with employment legislation, policies and procedures and the relevant award
- Plan for and initiate Quality Assurance Framework to ensure reviews are completed in a timely manner
- Creating and maintaining strong relationships with internal clients and the management team by displaying our values and behaviours
- Ensure the organisation complies with legal, regulatory and governance requirements by keeping abreast of relevant governance, regulatory and legal obligations

**ABOUT YOU**
- People management and stakeholder skills, including team building, coaching and change management
- Experienced workers compensation professional, or 3-5 years workers compensation experience.
- Strong project management skills (including planning, scheduling, governance and reporting)
- High level reporting and excel skills
- Strong customer focus and drive to provide a high level of service to our clients

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits. For more information on EML’s employee benefits please visit your Employee Hub _**_here._