Customer Service Officer

4 days ago

Waterloo, Australia Catholic Healthcare Full time

Waterloo location
- Permanent full time opportunity
- Competitive hourly rate of $39.00 + superannuation + NFP salary packaging
- 7 additional leave days per year + Fitness Passport

Aged Care Assessment Services (ACAS) operate independently of Catholic Healthcare and plays a pivotal role in ensuring that Older Australians are assessed for the care and services they truly need. Our ACAS team are growing and we have an exciting opportunity to join our Customer Service team.
What will your role look like?
Our Customer Service Officer will provide strong and efficient administration support to the organisation.
**Day to day this includes**:

- Deliver exceptional customer service over the phone to clients and representatives
- Conduct all client interactions in a professional, knowledgeable and supportive manner
- Provide strong administrative support to ACAS staff to ensure operational effectiveness
- Escalate complaints to the Customer Care Team Leader in a timely fashion
- Assist clients with inquiries related to My Aged Care and assessment outcomes
- Mail My Aged Care support plans and Delegate decision outcome notices to clients
- Conduct monthly client surveys to gather feedback and improve services
- Maintaining currency of knowledge relating to aged care services both funded and non funded.
- Assisiting with continuous improvement frameworks to regularly evaluate administrative processes

**To be successful in this role you’ll need**:

- A kind heart and genuine passion for providing high quality care to the elderly
- Commitment to excellence in customer service, both internal and external stakeholders
- Experience with My Aged Care portal and the aged care and /or community services sector
- Excellent communication skills, written, verbal and listening
- Excellent planning, organising and problem solving skills

**What we can offer you**:

- Competitive hourly rate
- Not for profit tax benefits so you pay less tax
- Fitness Passport discounted gym memberships
- Paid parental leave
- Long Service Leave after 5 years

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.

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