Operations Manager Retirement Living

**Job no**: 496870
**Work type**: Full time
**Location**: Perth CBD, Inner & Western Suburbs
**Categories**: Professional Role

Amana Living is seeking an accomplished **Operations Manager - Retirement Living** to oversee the management and performance of our Retirement Villages portfolio. This leadership role is integral to driving operational excellence, financial sustainability, and strategic alignment with Amana Living’s commitment to quality and resident satisfaction. The Operations Manager will provide executive leadership to a cross-functional team and ensure that all aspects of service delivery, compliance, and business development are executed at the highest standards.

**Key Responsibilities**:
**Management and Leadership**
- Lead and mentor a diverse team of Service Coordinators, Sales Managers, Village Managers, Team Leaders, and administrative staff, ensuring the achievement of all key performance indicators and strategic objectives.
- Drives continuous improvement
- Works effectively as part of the Property and Retirement Living team, positively contributing and collaborating with other Operations Managers and the Chief Property & Retirement Living Officer
- Drives an outstanding workplace culture, which leverages teamwork to be client centred and demonstrates and promotes Amana Living’s vision, mission and values

**Service Delivery**
- Establish and uphold high standards of customer service, ensuring that operations are resident-centred and responsive to evolving needs.
- Leads outstanding customer services that are impactful and optimise the property portfolio
- Leads services in a compliant and continuous improvement framework

**Business Development**
- Maximise business development opportunities ensuring sales growth and Retirement Living Performance Indicators are met
- Maximise home care packages within the Retirement Villages portfolio
- Builds strong relationships with appropriate internal and external stakeholders to maximise business opportunities.

Maximise efficiency ensuring the sustainability of the Retirement Villages businesses through continuous improvement and simplification of processes

**Financial and Compliance Management**
- Drives the financial sustainability of the area of control by effective stewardship, budgeting, monitoring and reporting
- Ensures the delivery of services in compliance with all relevant legislation

**Selection Criteria**:

- Extensive experience leading, motivating, and developing high-performing teams, ideally within a complex, regulated environment.
- Knowledge of the Aged Care Industry; Home Care Standards legislation and guidelines, Retirement Villages Act and Residential Tenancy Act
- Demonstrated ability to positively influence culture to drive performance and achieve set outcomes
- Highly developed written and verbal communications skills with the ability to communicate with and influence people in widely varied circumstances and situations
- Sound financial acumen with proven experience in holding accountability of substantial budgets and achieving successful outcomes

**Essential Requirements**:

- National Police Clearance Certificate (no older than six months) or NDIS Worker Screening Check.
- Proof of current influenza and COVID-19 vaccinations as per Amana Living policies.
- Valid Western Australian C-Class Driver’s Licence.
- Successful completion of a health assessment and pre-employment physical, if required.

**Why Join us?**
- Competitive Remuneration & Benefits
- Salary Packaging
- School Holidays Childcare Assistance
- Discounted Health Insurance

At Amana Living, we value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community.

Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia-specific services. Together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life.

Our vision is a community where every older person is honoured and valued. Our mission is together, we enable older people to maintain their individuality, providing what is needed to support a fulfilling life. Our values are compassion, collaboration, curiosity, inclusion and trust. Amana Living is proud to lead in reforms that benefit our workforce, caring for those who care for a career.

**Advertised**: 15 Nov 2024 W. Australia Standard Time
**Applications close**:
**Position Description