Client Service Officer

1 day ago

Bendigo, Australia Employment Hero Full time

The Support People is a leading registered NDIS provider in regional Victoria, creating an inclusive world where people with disability live the life of their choosing with our support. The Client Service Manager is a key support role for the delivery of our NDIS Participant services. The NDIS Client Service Manager plays an integral part in ensuring our participants receive an exceptional experience.

Working closely with the Operations & Client Services Manager, you will:

- Be a first point of contact for NDIS participants.
- Liaise with Support Coordinators.
- Prepare and coordinate Participant Service Agreements.
- Administer the client intake process.
- Provide ongoing client care/case management.
- Provide timely solutions to participant queries and complaints.
- Perform high quality administrative duties in a high-volume environment.
- Assist the Senior Client Services Manager as required

Billable hours KPI.

Billable hours is time spend supporting clients 1:1 or in a group setting regularly, this enables us to identify their support needs and touch base regularly to gain feedback on our services and achievement of their goals.

By doing regularly supporting our clients we are able to ensure we are meeting their support needs and ensuring the highest quality of service from TSP.

What you will need:

- A motivated self-starter with a willingness to learn.
- Excellent verbal and written communication skills.
- Great time management skills and the ability to prioritise your workload.
- Excellent attention to detail and the mathematical ability to calculate costs of services.
- A relevant qualification in community services, welfare support, disability support or social work.
- Case management experience.
- On the job training specific to NDIS can be provided.

  • Networks Services Officer

    1 week ago

    Bendigo, Australia Service Stream Full time

    Primary Location Bendigo - 30 Bridge Street Job Description Summary Multiple opportunities for entry level and experienced Network Services Officers to join our team in Bendigo! About the Role Network Services Officer - Entry Level Service Stream’s Utilities business is a specialist maintenance and asset management contractor that provides services to...

  • Client Services Coordinator

    2 weeks ago

    Bendigo, Australia Ipsum Advisors Full time

    **CLIENT SERVICES COORDINATOR** **Overall Objective** To care for and coordinate administrative tasks related to client services provided by the accounting team. Perhaps the best way to think of the position is as a personal assistant to 4 -5 accountants. The coordinator will not need to calculate or interpret accounting figures however they will need to...

  • Client Services Worker

    1 week ago

    Bendigo, Australia Bendigo Community Health Services Full time

    Client Services Client Services Worker 45.6 hours per fortnight (0.6 FTE) Ongoing Position The Position Client Services is located within the Organisational Support team. Client Services are responsible for providing a wide range of operational administrative services to BCHS and its diverse client group. The position of Client Services Worker is to...

  • Customer Service and Education Officer

    1 week ago

    Bendigo, Australia Portable Long Service Authority Full time

    About us The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure eligible workers in the community services, contract cleaning and security industries can build up long service benefits based on time in their industry, rather than with a single employer. About the role The Customer Service and Education team are the frontline staff for the...

  • Client Service Administrator

    1 day ago

    Bendigo, Australia Employment Hero Full time

    Are you looking to join a firm that is progressive, innovative and holds both its team members and clients as the centre of its culture? Start your administrative career with AFS today! **Who we are** We’re a modern professional services firm located in the heart of Bendigo, Djaara Country, with a team of over 90 professionals. We’ve been providing...

  • Scheduling & Dispatch Officer

    7 days ago

    Bendigo, Australia Service Stream Full time

    Primary Location Bendigo - Maintenance Services Job Description Summary Responsible for the scheduling, coordination and dispatch of work to operational staff based on customer requirements, operational priorities, and availability of both internal and external resources. The Scheduling and Dispatch Officer will be the key interface between the Client...

  • Client Support Officer

    2 days ago

    Bendigo, Australia Department of Families, Fairness and Housing Full time

    **Are you**: - Committed to providing high quality service delivery to clients? - Able to communicate sensitively and effectively in complex and challenging situations? - A high performing team player with a collaborative approach? An exciting opportunity exists for a Client Support Officer on an Ongoing - Part Time basis at The Orange Door. The Operations...

  • Customer Service and Compliance Officer

    2 weeks ago

    Bendigo, Australia Portable Long Service Authority Full time

    About us The Portable Long Service Authority is an independent statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Portable Long Service Benefits Scheme began on 1 July 2019 to ensure...

  • Service Delivery Manager

    8 hours ago

    Bendigo, Australia Service Stream Full time

    Primary Location Bendigo - 30 Bridge Street Job Description Summary An exciting opportunity has arisen for a Service Delivery Manager, Operations and Maintenance to join Service Stream in our Utilities team based in the Bendigo Office. About the Role Service Stream’s Utilities division are currently seeking a Service Delivery Manager, Operations and...

  • Customer Service and Education Officer

    1 week ago

    Bendigo, Australia Portable Long Service Authority Full time

    Location: North West Region | Bendigo Job type: Full time Organisation: Portable Long Service Authority **Salary**: $55,439 - $71,194 Occupation: Customer Service/Call Centre Reference: VG/PLSA/OPS/1675222 The Customer Service and Education team are the frontline staff for the Authority and will be the first point of contact for workers and employers...