Guest Services Agent

1 week ago

Penrith, Australia Mercure Penrith Full time

First impressions are everything As a Guest Services Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

**A day in the life of a Front Office - Guest Service Agent**:

- As the first point of contact greet guests with a warm welcome every time
- Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
- Make the check-in, check-out process run smoothly
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards and cash handling
- Manage guest and hotel accounts, ensuring all charges are posted accurately and efficiently
- Maximise room occupancy and use up-selling skills to promote the resort facilities through strong product knowledge
- Ensure timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions as required
- Ensure the security of our guests and their possessions
- Handle guest complaints in a positive manner escalating as required
- Provide food and beverage service for guests including barista and bar service, breakfast preparation and ensuring high levels of food safety in preparation
- Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
- Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience

**Your Qualities**:

- Previous experience as a Receptionist in the hospitality industry is preferred but not essential
- A genuine passion for customer service with the ability to connect with people and hold a conversation with guests
- Excellent communication and attention to detail
- A high level of personal presentation and grooming
- Must be available to work weekends and some weekdays
- You can work autonomously as well as within a team
- Can do attitude
- RSA certification + barista experience
- **Our commitment to Diversity & Inclusion**:_
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS**

**Job Type**: Casual

**Salary**: From $22.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Shift work
- Weekend availability

Supplemental pay types:

- Penalty rates

Ability to commute/relocate:

- Penrith NSW: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you able to work weekends?

Work Authorisation:

- Australia (required)

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