Account Manager Ii- Richmond Vic

Overview:
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34+ countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

About This Opportunity:
As an Account Manager with our Richmond VIC team, you will be responsible for working directly with key clients to successfully develop and implement their physical and digital gift card programs. We are looking for an ambitious, enthusiastic individual ready to take the next step in their career into the fintech, digital payments and gift card space. We are offering a chance to be part of a company with a relaxed, fun but focused work culture who empower their staff and recognise achievements.

**Responsibilities**:
You will serve as the primary point of contact for the day-to-day management of individual clients’ gift card programs. Your role will involve overseeing the operation and administration of their gift card platforms, striving for an effective, collaborative, and successful partnership.

Duties include:

- setting up and maintaining closed loop Physical & Digital gift card campaigns while closely managing the execution timings to ensure successful and timely campaign launches and product availability
- administrative functions: terminal management, invoicing and reporting, the coordination of card artwork approvals, card data and printing requirements
- serves as the as main point of contact for client’s customer service needs and
- ensuring that all systems are functioning correctly and communicating all development updates.
- assisting client trainings on the use of integrated systems
- participating in client calls/in-person client meetings, as needed
- collaborate with various internal and external teams to address client requests.
- staying up to date with company processes and product knowledge

Qualifications:

- Minimum of 2 years business experience, preferrable in client-facing, customer-focused and/or service-oriented roles. Retail or Hospitality sector experience highly valued.
- Previous Account Management/Sales/Admin experience an advantage, but not essential.
- Strong interpersonal and engagement skills with the ability to collaborate across different teams, internal and external stakeholders.
- Confident communicator with the willingness to learn and ambition to succeed
- Highly organized, able to manage and prioritise multiple activities/tasks simultaneously
- Willingness to take ownership and ability to drive activities from start to completion
- Collaborative, logical thinker with an eye for detail.
- Proactive self-starter able to work equally well independently or as part of a team, in a fast-paced environment.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.
- **This position is eligible for the Employee Referral Bonus Program
- Tier 3