Soul - Permanent Part Time - Le Labo Prahran

1 week ago

Fitzroy, Australia Estee Lauder Full time

**_About The Company_**:

- Le Labo is a niche perfume company, born in Grasse and raised in New York City. We sparked a revolution over 15 years ago and today, we remain unconventional in the luxury perfumery market._
- Every fragrance is freshly hand-blended, and each label is personalized, before the eyes of our clients, at the moment of purchase._
- Mindful in everything we do - from fragrance creations to where we choose to open a new boutique - our primary mission is to share the beauty of our craft with the world. It is more than just product; Le Labo offers sensorial experiences, memories and a point of view. It is a lifestyle._
- _
We believe that there are too many bottles of perfume and not enough soulful fragrances_
- _ We believe the soul of a fragrance comes from the intention with which it is created and the attention with which it is prepared_
- _ We believe in the passionate souls who work close to us_
- ABOUT THE POSITION:_
- Our Souls are not pushy and do not foster aggressive selling techniques - more important than ‘forcing a sale’ is the experience our clients have. _With the support of their management, our Souls are required to offer genuine and thoughtful customer service, while remaining compliant with the company processes and policies and fostering the brand culture of craftsmanship and unique in-store experiences._
- We endeavor to build connections with everyone who walks through our doors. View our manifesto online if you are intrigued, and please only engage if you truly connect with it._

**_ Role Responsibilites_**:

- _Ensuring a welcoming environment for the client in the store_
- _ Sharing with the client your knowledge on the art of fine perfumery, on the brand, and on the collection, and create genuine, authentic connections with clients_
- _ Lab Technician - fully managing the lab: compounding perfumes, managing the ingredients and stock, labeling and boxing the creations with care. _
- _Building client database by gathering client information. _
- _Following all operational best practice including adherence to compliance and POS training guidelines._

**_ Values We Seek_**:

- _Genuine capacity for connection and authentic personality_
- _ Souls who appreciate craftsmanship_
- _ High emotional intelligence. Calm, laid back and comfortable with silence_
- _ Ability to hold real conversations with our clients, and can talk outside of traditional retail scripts_
- _ Souls who can appreciate and embrace an organic and mindful approach to service_
- _ Strong work ethic and ambitious approach, talks from the heart and passionate_
- _ Takes great care and pride in crafting every creation for the client_
- _ Team player, works well in a team environment to achieve a common goal_
- _ Curious to explore new skills_
- _ Strong organization and attention to detail capabilities_

**_ What We Offer_**:

- _ELC prioritizes High Touch talent development and offers extensive training and education access to all employees_
- _ Access to employee discount, gratis and free goods platforms, monthly commission opportunities_
- _ A creative, supportive and collaborative work environment for all_

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