Clinical Applications Specialist

preferably in a hospital setting.

**Recent graduates are encouraged to apply.**

**This position is field-based, and **travel flexibility is required **to support customer engagements, on site-based project implementations, and customer training activities. Depending on operational temp, travel requirements may be up to 30-50% of your time.**

**Responsibilities**:

- Work collaboratively with the Professional and Technical Services teams in delivering high quality support for Customers and their use of Agfa HealthCare Clinical Applications.
- Work on and off the customer site to assist in the conduct of data capture and workflow analysis.
- Support the configuration of Agfa Applications on and off-site.
- Assist implementation and service teams in the delivery of outcomes exceeding Customer expectations.
- Ensuring all Customer commitments and promises are kept.
- Observe outwardly and communicate internally to ensure engagement and service plans lead to improved Customer experience and satisfaction
- Support the development and assist in the delivery of training to the Customer’s system administrators, Radiographers, Clinicians, Radiologists, and support personnel both on and off-site
- Assist in development and delivery of Customer facing reports.
- Maintain professional competence and strive to gain a deep understanding of Agfa HealthCare Clinical Applications
- Finally, and most importantly, your character, work ethic and values will help strengthen Agfa HealthCare and contribute to making it an even more enjoyable and fulfilling place to work.

**Skills**:

- Dynamic and resourceful with passion and drive. Investigative and inquisitive nature.
- Works independently and can prioritize work to meet the customer’s needs.
- Strong focus on user needs and an intellectual curiosity about the products that help to meet them.
- Good organization and time management skills
- Good technological understanding, or ability to rapidly obtain understanding, in PACS / RIS radiology/cardiology/medical imaging workflows. Recent experience is desirable.
- Sound knowledge of workflow within a hospital/clinical environment
- Ability to develop and deliver (supervised) end-user training in a classroom, on site and virtual web-based training methodologies
- Excellent planning skills and self-discipline to work with limited supervision
- Strong team working and communication skills
- Excellent training and presentation abilities
- Good analytical, problem solving and Organisational proficiencies
- Superior customer advocacy/satisfaction skills
- Excellent oral and written communication skills
- Working knowledge, or ability to rapidly acquire knowledge, of DICOM and HL7 standards and interactions is desirable

**Education**:

- Bachelor or Post Graduate Degree in Health Informatics or Medical Imaging (Radiography, Sonography, Nuclear Medicine etc)
- Certificate III in Training (desirable)

**Experience**:

- One to two years’ experience working in a healthcare or health service delivery setting (highly desirable)
- Experience in developing and delivering training in a healthcare setting (desirable)

Additional Requirements:

- Valid Australian Driver’s License
- Strong technical aptitude mixed with a understanding of a clinical workflows in a hospital setting
- Regular travel, some out of hours work is required
- Ability to meet tight time frames and deadlines.
- Ensuring all customer and team commitments are met
- Strong communication skills, troubleshooting skills and able to self-direct

Location
- Negotiable, but Brisbane or Melbourne highly preferred.