Regional Customer Services Officer

**Department of Primary Industries and Regions**
**Job reference**: 700084
**Location**: 5333 - LOXTON
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

**The Opportunity**

We have an opportunity for a Regional Customer Services Officer to be part of our Major Programs and Regions Division within the Department of Primary Industries and Regions.

The primary purpose of the role is to work in partnership with PIRSA Business Divisions to provide high quality, efficient and cost-effective business and administrative services and to support and implement targeted business improvement projects.

The role contributes to delivering the agency’s priorities including:

- Organisational performance as a modern, flexible, and responsive organisation that values and develops its people.
- Build partnerships with industry, stakeholders, research organisations and regional communities.

The Regional Customer Services Officer contributes to the effective ongoing delivery of the Branch’s, and the Division’s operations and functions, which underpins the strategic objectives of the Agency. In this capacity, this role provides effective and responsive, front counter customer service delivery, administrative, project / program and business support to PIRSA operational staff.

**About Us**

South Australia is internationally recognised for the quality of its agriculture, food, and wine. Our regions are the backbone of our state and the economic powerhouse that drives prosperity for all South Australians.

The Department of Primary Industries and Regions (PIRSA) is a key economic development agency working in partnership with our primary industries, regional stakeholders and across all levels of government to advance the prosperity and sustainability of South Australia’s primary industries and regional communities.

We are a passionate team of around 800 people working across metropolitan and regional South Australia to develop and protect our state’s regions and food, wine, aquaculture, fisheries, forestry, grains, livestock, dairy and horticulture industries.

**Benefits**

At the Department of Primary Industries and Regions, we offer our employees challenging and rewarding work with opportunities for career progression, learning and development and flexibility.

**Our Commitment to Diversity**

**Special Conditions**
- Successful applicant will be required to satisfactorily complete a National Police Check (NPC) prior to being made an offer of employment.
- Australian residency or current works permit is required (responsibility of applicant to provide evidence of a current work permit).
- Opportunity up to June 2026.
- Full time, 37.5 hours per week.

**Requirements**:

- The incumbent is required to understand the role of government and the culture and business of PIRSA and must also demonstrate a sound understanding of administrative processes and practices.
- Possession of a current driver’s licence and willingness to drive.
- Out of hours work and inter / intrastate travel may be required.
- The incumbent will be required to undertake emergency management training and must be willing to participate in emergency preparedness, response and recovery activities required by government agencies.

**Remuneration**

ASO2 - $58,709 min - $63,154 max per annum, plus superannuation

**Enquiries**

Narelle Arnold
Regional Customer Service Coordinator
Phone: 08 8842 6222

**Application Instructions**

If you are interested in this opportunity, please see the attached applicant instructions, and outline your skills and experience in relation to the Professional and Technical Knowledge, Customer Orientation and Communication capabilities of the attached role description.

Applicants must include the contact information of at least 2 referees with 1 being your immediate supervisor/manager and a completed “Pre-Employment Declaration in the SA Public Sector” form.

**Applications close**: 04/10/2025 11:45 PM

**Attachments**:

- Application Guidelines.pdf
- Pre-Employment-Declaration_240522.pdf
- Role Description - ASO2 Regional Customer Services Officer.pdf

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.