Superannuation Member Experience Consultant

6 days ago

Sydney, Australia Australian Military Bank Full time

We are a member owned financial institution who has a national presence serving the banking needs of the Australian Defence Force and wider community. We pride ourselves on a culture of collaboration, flexibility and diversity. We offer mortgages, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

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Your Role*
The Superannuation Member Experience Consultant is responsible for providing a consistent and outstanding level of service to all superannuation members (RSA and SMSF) and to support our brilliant basics service proposition.

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What you will be doing*
- The Consultant's main responsibilities relate to account openings, term deposit openings, TD terminations, TD amendments, account closures and collaboration with key stakeholders.
- The Superannuation Member Experience Consultant will also be required to upload Delta files to DEMi on a daily basis.
- As the role requires a level of Tier 1 certification, it’s imperative you keep abreast and up to date with ongoing superannuation legislative requirements and industry changes.
- It is also a requirement that you logs and register any member dissatisfaction and/or complaints that have been raised in to TriLine to ensure legislative requirements are met.

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About You*
To be successful in the role you will demonstrate the below key attributes and experience:

- A minimum of RG 146 - Tier 2 in superannuation is a must, RG 146 Tier 1 Superannuation is preferred
- Sound understanding and working knowledge of superannuation and financial services industry
- Understanding of the legislative requirements and policies that underpin Superannuation operations
- Passionate about providing exceptional customer service by providing brilliant basics
- Excellent written, communication & organisational skills
- Attention to detail skills supporting high levels of compliance requirements
- Minimum 3 year in financial services, banking, contact center or similar role
- Experience in providing General Product Advice in Superannuation, managed investment or investment products
- Experienced DEMi system user (preferred)

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Probity check*
As we are an Authorised Deposit Taking Institution there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

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Why Us*
Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to equip you with the tools to be successful in this role. We are highly focused on you, your capabilities and your future goals and aspiration.
Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.
We move quickly with our interview process, if you’re keen please submit your CV today
We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

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Australian Military Bank values diversity and is an equal employment opportunity employer.*

**Job Types**: Full-time, Permanent

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