Team Leader

Posted: 07/10/2025

Closing Date: 14/10/2025

Job Type: Contract - Full Time

Location: Narre Warren

Job Category: Banking and Financial Services,Community Services and Development

We are seeking a skilled and motivated Team Leader to join our passionate and dedicated Plan Management team.

This leadership role is responsible for overseeing a team of Senior Plan Managers and ensuring the delivery of high-quality person-centred financial services aligned with the National Disability Insurance Scheme (NDIS).

The ideal person will have strong empathy and emotional intelligence, great communication skills and the ability to effectively support and manage a remote workforce. You will need a solid finance or bookkeeping background (including professional certification), strong knowledge of the NDIS and demonstrated experience in managing or supervising teams in the community services sector.

This is a 6-month (full time) contract role. After an initial induction period the role will evolve into a hybrid working model offering flexibility and autonomy.

Some of the key responsibilities include;
- Lead and support a team of Senior Plan Managers to ensure consistent high-quality service delivery
- Oversee day-to-day operations of the plan management team ensuring compliance with NDIS policies and organisational standards
- Monitor team workloads, performance metrics and KPIs to ensure service excellence
- Work closely with the Director to implement service improvements and operational efficiencies
- Ensure accurate financial tracking, processing of invoices and budget reconciliation
- Assist in onboarding and training of new staff as required
- Foster positive relationships with participants, families, providers and internal stakeholders

Key Selection Criteria
- Bachelor qualification in a Finance/Commerce related discipline and/or Community Services
- Minimum of 2 years’ experience working in NDIS
- Minimum of 2 years’ experience working in finance related role
- Knowledge of Plan Management highly regarded
- Membership with ATMA, AAT, CBK, ABAL, CPA, ICB, IPA or CAANZ or equivalent highly regarded
- Experience in effectively leading a team
- Experience in developing, and embedding systems and processes
- Strong and proven customer service excellence
- Ability to organise, prioritise, and manage tasks effectively
- Excellent computer skills and knowledge of Microsoft products especially excel.
- Proven knowledge of financial processing systems (Brevity Plan management system an advantage)
- Strong interpersonal and communication skills, with the ability to handle difficult situations with empathy
- Sound judgement and decision-making ability, ability to work autonomously and flexible in a changing environment
- Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
- Current Victorian Drivers’ Licence
- Willingness to undertake relevant pre-employment screening and checks - including NDIS Worker Screening Check, Police Check, Pre-Employment Medical and Working with Children's check
- Right to Work in Australia e.g. Australian Citizen, Permanent Resident or Visa holder with full working rights

**Desired Skills and Experience**:
Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and work spaces, where all peoples from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels.