Customer Service Team Leader

2 days ago

Melbourne, Australia Pace Appointments Full time

We are currently looking for a skilled and motivated individual to join our client's team as a Team Leader for Customer Service. In this role, you will be responsible for leading and managing a team of Customer Service Executives, ensuring exceptional customer service, efficient after-service support, and effective sales administration. Your ability to provide strong leadership will be crucial in ensuring customer satisfaction.

**Requirements**:

- Extensive customer service experience, demonstrating a deep understanding of its significance.
- Proficiency in SAP/CRM with the ability to adapt quickly.
- Familiarity with Dynamics and SAP systems is highly advantageous.
- Strong mechanical and technical knowledge, supported by service technicians.
- Preferred industry experience in whitegoods, parts, or aftersales service.
- Excellent troubleshooting skills and proven ability to handle urgent customer situations.

**Responsibilities**:

- Lead and manage a team of Customer Service Executives.
- Utilise SAP/CRM systems effectively for customer interactions and issue resolution.
- Collaborate with other departments to ensure smooth operations and communication.
- Maintain and develop key accounts, building strong customer relationships.
- Drive urgency and efficiency within the team for timely customer issue resolution.
- Implement strategies to enhance customer satisfaction, loyalty, and retention.

  • Customer Service Team Leader

    6 days ago

    Melbourne, Victoria, Australia Sigma Healthcare Full time $80,000 - $120,000 per year

    About Sigma HealthcareAt Sigma Healthcare, we're more than a leading full-line pharmacy wholesale and distribution business — we're the backbone of Australia's pharmacy network. With over 1,200 branded and independent stores, we proudly support some of the country's most recognised pharmacy brands, including Amcal, Chemist Warehouse, and Discount Drug...

  • Knowledge and Process Team Leader

    1 week ago

    Melbourne Airport, Australia Team Global Express Full time

    About the Role Team Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...

  • Customer Service

    9 hours ago

    Melbourne, Australia Universal Business Team Full time

    **About the Company**: MPI Automotive is a well-respected name in the automotive industry, known for its exceptional products and services. MPI are a passionate team dedicated to offering outstanding products and services to their customers. And now, we're on the lookout for a friendly, enthusiastic, and customer-focused individual to join the team. **Role...

  • Fleet Team Leader

    2 weeks ago

    Port Melbourne, Australia Team Global Express Full time

    Purpose of the Job To be successful in this position you would provide leadership and management all Refrigerated fleet activities at Team Global Express Refrigeration Melbourne. Primary Duties & Responsibilities include but not limited to: - Efficient organisation and management of all depot PUD staff and resources.- Ensure local fleet organisation and...

  • Customer Support Team Leader

    1 week ago

    Melbourne, Australia blueAPACHE Full time

    The Customer Support Team Leader is responsible for providing a memorable customer experience through helpful knowledge, friendly service and a caring approach. ABOUT US blueAPACHE is an industry leading provider of ITaaS ensuring our customers operate as effectively as possible to support their customers and staff. Our solutions include, Network, Cloud...

  • Technical Customer Services Team Leader

    9 hours ago

    Melbourne City Centre, Australia Davidson Group Services Full time

    **The Opportunity** An exciting opportunity has arisen with one of our clients, for an exciting opportunity for a Technical Customer Services Team Leader. In this role, you will play a pivotal role in coaching and supporting the Application Specialist Team. **The Role** As the Technical Customer Services Team Leader, you will have a multifaceted role in...

  • Team Leader: Customer Operations

    1 week ago

    Melbourne, Australia Hudson Australia Full time

    **ASAP Start**: - **Permanent Full-time position**: - **Location**: Dandenong South, VIC, Melbourne CBD or Hurstville, NSW - **Working Arrangements**: 100% in Office - **Salary: $90,000/Year + Super** **About the role**: The purpose of this role is to deliver on core group KPI's, through the effective management of your team. Onboard, train and continue...

  • Customer Service Escalations Team Leader, Afterpay

    6 days ago

    Melbourne, Australia Afterpay Full time

    Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million...

  • Customer Service Escalations Team Leader, Afterpay

    6 days ago

    Melbourne, Australia Afterpay Full time

    **Company Description**: It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million...

  • Customer Service Team

    6 days ago

    Melbourne, Australia South Pacific Full time

    Job Summary Are you looking for advancement in your customer service career or a flexible job to fit into your life style. About the role: Would you Love to be a part of the Health and Fitness Industry, but Personal Training’s not your thing? Are your strengths in Administration and Customer Service? Then this may be the job for you. South Pacific Health...