Customer Service Team Leader

7 days ago

Melbourne, Australia Pace Appointments Full time

We are currently looking for a skilled and motivated individual to join our client's team as a Team Leader for Customer Service. In this role, you will be responsible for leading and managing a team of Customer Service Executives, ensuring exceptional customer service, efficient after-service support, and effective sales administration. Your ability to provide strong leadership will be crucial in ensuring customer satisfaction.

**Requirements**:

- Extensive customer service experience, demonstrating a deep understanding of its significance.
- Proficiency in SAP/CRM with the ability to adapt quickly.
- Familiarity with Dynamics and SAP systems is highly advantageous.
- Strong mechanical and technical knowledge, supported by service technicians.
- Preferred industry experience in whitegoods, parts, or aftersales service.
- Excellent troubleshooting skills and proven ability to handle urgent customer situations.

**Responsibilities**:

- Lead and manage a team of Customer Service Executives.
- Utilise SAP/CRM systems effectively for customer interactions and issue resolution.
- Collaborate with other departments to ensure smooth operations and communication.
- Maintain and develop key accounts, building strong customer relationships.
- Drive urgency and efficiency within the team for timely customer issue resolution.
- Implement strategies to enhance customer satisfaction, loyalty, and retention.

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