IT Support Analyst

1 week ago

Adelaide CBD, Australia Comunet Pty Ltd Full time

**The Company**

At Comunet we offer our employees strong values, tangible benefits, and a place where they can grow and feel like they belong. People are our priority. We work to influence our culture and adapt it to the needs and wants of our people. We believe our staff should have a Work Life Balance that allows them to thrive in multiple areas of their life and offer a work environment to facilitate this. For full details on our benefits, perks and culture, head to the careers section of our website. A few of the highlights include support for development and training for the growth of your career, a strong focus on leadership and a culture that balances hard work with an abundance of social activities including lunches, games nights and casual drinks.

**About the Role**

This is a technical hands-on and client facing role focusing on resolution of IT service issues within various domains of network, cloud, security, infrastructure, and related technologies and supporting key initiatives.

**Key Responsibilities**:

- Diagnosis and resolution of computer hardware, software, and network issues.
- Documenting Knowledge Base articles for clients and employees.
- Installing new hardware and software upgrades requested from users.
- Logging and updating tickets associated with client requests.
- Scheduling, maintaining, and upgrading IT environments.

**Requirements**:

- Fundamental level of knowledge across Amazon Web Services, Microsoft products, networking and protocols, multiple security domains, scripting and coding, cloud platforms, physical infrastructure, and related technologies.
- Certifications / Qualifications including but not limited to: AWS Cloud Practitioner, CompTIA A+, Network +, Security+, Microsoft Certified Fundamentals, Networking: Fortinet NSE 3/ Cisco CCNA / Palo PCNSE, ITIL foundation certificate.
- Experience in multiple system and IT platforms, multiple technologies exposure
- Proven track record of excellent customer service skills & able to write technical documentation and reports.

**Soft Skills**:

- Ability to communicate ideas in both technical and user-friendly language.
- Ability to prioritise and execute tasks in a high-pressure environment.
- Ability to work in a team-oriented, collaborative environment.
- Excellent communication and interpersonal skills

If you think our culture and the job description sounds like the right fit for you, please click the 'Apply' button.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 - $60,000.00 per year

Schedule:

- Flexible hours
- Monday to Friday

COVID-19 considerations:
Our staff are all vaccinated and we sanitise our office regularly.

Application Question(s):

- What is your COVID-19 vaccination status?

**Experience**:

- Information & Communication Technology Occupations: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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