Retail Customer Service Officer

1 week ago

Willoughby, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role details**:

- Pay rate **$27.48**/ hour increases to **$29.37** / hour after approx. 3 months, + 12% Superannuation
- 12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
- Permanent Part Time position working 20 hours per week: 4 hours per day, rotating roster from Monday to Saturday between 8:45am - 5:06pm

**You'll be**
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.

**About you**- You’re friendly, enthusiastic and reliable and you love working in a team environment.- You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.

**How we'll deliver for you**
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as emplo12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shiftsyees.

  • Customer Service Consultant Bupa Willoughby

    5 days ago

    Willoughby, Australia Bupa Full time

    **About the Home** Bupa Willoughby is a modern care home set in a lush, leafy suburb on the Lower North Shore of Sydney. You’ll be close to the local community with neighbouring; school, church, parks, Chatswood shopping precinct, local shops and transport links nearby. It consists of 85 beds, with a variety of care units. Our primary goal is placing our...

  • In Office Roles

    6 days ago

    Willoughby, Australia Weploy Full time

    **Customer Service Roles Available Now**: You'll be joining a vibrant customer service department based near Willoughby, Artarmon and surrounding suburbs - **Onsite** **roles** - have the opportunity to socialise and bond with your team in person! - Immediate Starts - Full time casual position with full time hours across Mon-Fri 8.30-6pm - Customer service...

  • Coles Express Customer Service Assistant

    2 weeks ago

    Willoughby, Australia Eureka Operations Pty Ltd Full time

    Working in retail is fast-paced, and at Coles Express, the rubber really hits the road. It’s not a typical 9-5, so you can easily blend life and work. And as part of a small station team, you’ll enjoy the variety and speed that offering convenience to local and on-the-move customers brings. **About the role** We’re looking for a Coles Express -...

  • Online Customer Service

    3 weeks ago

    Willoughby, Australia EDITEL Group Part time $200 - $300

    Work as an Online Customer Service representative at EDITEL Group in Willoughby. This position can be done remotely.As an Online Customer Service representative, you will:Assist customers with inquiries and issuesProvide information about products and servicesResolve complaints and ensure customer satisfactionMaintain accurate records of customer...

  • Customer Services Consultant

    2 weeks ago

    Willoughby, Australia Bupa Full time

    **_Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team?_** Join Bupa Aged Care and be at the heart of it in Willoughby. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work. We...

  • Retail Team Member

    6 days ago

    Willoughby, Australia BCF Full time

    **Retail Team Member BCF Chatswood (New South Wales)** Blend your work life and your hobbies with a Part Time Retail Team Member role with **BCF!** Part time opportunity available Looking for an opportunity to **live your passion** and showcase your retail skills? BCF are looking for you. - A retailer that supports quality training; become a BCF expert. -...

  • Customer Services Consultant I Willoughby

    6 days ago

    Willoughby, Australia Bupa Full time

    **_Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team?_** **The Opportunity** Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Willoughby Home. Your role known...

  • Customer Services Consultant I Willoughby

    7 days ago

    Willoughby, Australia Bupa Full time

    **_Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team?_** **The Opportunity** Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Willoughby Home. Your role known...

  • Retail Sales Assistant

    4 days ago

    Willoughby, Australia St Vincent de Paul Society Full time

    **Job No**: **VIN2764** *** **Location**: **Willoughby** **: - Learn new skills and grow your retail career at Vinnies - Be a part of Vinnies good works - Competitive casual rate, above General Retail Award The St Vincent de Paul Society is a leading provider of community support services, whose mission it is to shape a more just and compassionate...

  • Customer Services Consultant I Willoughby

    5 days ago

    Willoughby, Australia Bupa Full time

    **About the Home** Bupa Willoughby is a modern care home set in a lush, leafy suburb on the Lower North Shore of Sydney. You’ll be close to the local community with neighbouring; school, church, parks, Chatswood shopping precinct, local shops and transport links nearby. It consists of 85 beds, with a variety of care units. Our primary goal is placing our...