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Customer Services Consultant I Willoughby

3 weeks ago

Willoughby, Australia Bupa Full time

**_Are you looking for a rewarding role where you can utilise your extensive business administration experience with a fun and Welcoming team?_**

**The Opportunity**

Exciting opportunity for a dynamic, experienced business administrator to partner with our General Manager as part of the care home leadership team at our Willoughby Home.

Your role known across Bupa as the Customer Service Consultant, is crucial to the success of the operation of the home. Supporting the employee experience, you will work across the following functions: rostering and pay, training/compliance and Human Resources.

Some of your duties will include:

- **Resident Placement**

Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by coordinating the admissions, welcome and settling in process, ensuring the best possible customer experience
- **Employee Service**

Support the Care home employee experience through rostering, recruitment activities, onboarding and induction of new starters, and managing employee leave.
- **Concierge**
- **Payroll**

Processes fortnightly staff payroll and associated reports

Ensures Facility Manager reviews and authorizes pay run each fortnight

**About You**
- Minimum of a Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar admin/customer service role
- Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
- You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role
- Knowledge of Kronos/payroll systems/admin requirements in the Aged, Health Care or regulated industry is advantageous

**What’s in it for you?**
- We set you up for success from the get-go with our dedicated Induction program
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Discounts on Bupa Products - insurances, optical, dental
- Exciting benefits on offer from our Bupa Partners
- Internal transfers across our care homes